IPAD2 and Exchange ActiveSync problems
Posted on 2011-10-27
Currently have 2 users inthe company who are evaulating apple products, 1 IPAD2 and one new iPhone.
We are having difficulty getting the iPad to function correctly.
With the iPhone we walked through the setup process within the Exchange mail setup in settings, provided name of server, email, account, domain etc. the phone performed authentication, and navigated to the mail app, test mail was generated and mail began to flow both ways on the connection. There have been no issues with the iPhone functionality.
With the iPad we walked through the setup process within the Exchange mail setup in settings, provided name of server, email, account, domain etc. the iPad performed authentication and asked if we wanted to sync the iPad calendar warning of possible dual entries, and navigated to the mail app, test mail was generated and the iPad spins and spins and eventually says fails to send email. When the inbox is selected and the "update" is pressed on the bottom of the application we are immediatly presented with a connection to server failed message.
On some occasions the iPad indicates that "last updated 10/27/11 11:05 AM" pressing the update results in a "cannot get mail" the connection to the server failed.
While the mail application is kept open, it will attempt "checking for mail" this will run for 5-10 minutes and sometimes it never stops.
I would appreciate any help I can get on this
thanks in advance.