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IPAD2 and Exchange ActiveSync problems

Currently have 2 users inthe company who are evaulating apple products, 1 IPAD2 and one new iPhone.

We are having difficulty getting the iPad to function correctly.

With the iPhone we walked through the setup process within the Exchange mail setup in settings, provided name of server, email, account, domain etc.  the phone performed authentication, and navigated to the mail app, test mail was generated and mail began to flow both ways on the connection.  There have been no issues with the iPhone functionality.

With the iPad we walked through the setup process within the Exchange mail setup in settings, provided name of server, email, account, domain etc.  the iPad performed authentication and asked if we wanted to sync the iPad calendar warning of possible dual entries, and navigated to the mail app, test mail was generated and the iPad spins and spins and eventually says fails to send email.  When the inbox is selected and the "update" is pressed on the bottom of the application we are immediatly presented with a connection to server failed message.  

On some occasions the iPad indicates that "last updated 10/27/11 11:05 AM" pressing the update results in a "cannot get mail"  the connection to the server failed.

While the mail application is kept open, it will attempt "checking for mail"  this will run for 5-10 minutes and sometimes it never stops.

I would appreciate any help I can get on this

thanks in advance.
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kgibsonUnifac
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kgibsonUnifac
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kgibsonUnifacAuthor Commented:
I created a new mailbox in Exchange(2010), linked it to a test account.  And specified during the wizard tool creation to use the default profile for the activeSync.

This account works great.

Went back to my original account, I found that even though ActiveSync was enabled, the EMC was giving me the ability to remove a partnership where no partnership existed.

Also the test account mailbox was from scratch.  Is there a way to to establish an ActiveSync connection without blowing away my email account and starting over?
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kgibsonUnifacAuthor Commented:
I was able to enable and disable at will the ActiveSync on the new mailbox, (created with 2010).  As well as see and establish and remove the mobile phone partnership.

I was able to enable and disable at will the ActiveSync on the old mailbox, (created with 2003).  I was never able to see a mobile phone partnership.  And I believe that despite my efforts to enable ActiveSync, I don't think it was being enabled correctly.

Any help would be appreciated.
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Alan HardistyCommented:
Please check the Inherited Permissions on the account(s) that you are trying to sync on the iPad:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Alan
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