2010 Information Store down after powerage

Posted on 2011-10-27
Medium Priority
Last Modified: 2012-06-27

We have a 2010 Exchange server which lost power for over an hr, I did a proper shutdown up when the power came back on, after boot up all 2010 email outlook client can not access mailbox.

I've got this error in the event viewer.
Exchange ActiveSync has encountered repeated failures when it tries to access data on Mailbox server [EXMAILSERVER1.campus.woodlandspreparatory.org]. It will temporarily stop making requests to the Mailbox server for [60] seconds to reduce load on that server. This delay may occur if the Mailbox server is overloaded.

Question by:ravenrx7
LVL 13

Expert Comment

ID: 37039832
are there any services on the exchange server that are set to automatic that are not running?
Is the database mounted?
LVL 12

Expert Comment

by:Deepu Chowdary
ID: 37040037
Yes as said above first check the status of database.
Check the services and check the eventlogs., this basic troubleshooting steps will give u some information on what to do next.
LVL 14

Expert Comment

ID: 37040717
Ok what's the extent of the problems? Does outlook work and can users open their mail? Can you send receive mail in and out of the organisation.

Check to see if your databases are mounted and test to make sure all services are running.

In powershell you can do this easy with test-servicehealth

Any services not started you can start with start-service (service name)

To check the status of the databases in powershell you can use the get-mailboxdatabase | fl command

Accepted Solution

ravenrx7 earned 0 total points
ID: 37076331
I just rebooted the server again and the box worked

Author Closing Comment

ID: 37098872
reboot fixed

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