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Exchange mobileadmin for activesync "could not locate the specified mailbox" for remote device wipe

I have just set up IIS with ActiveSync on Windows Server 2003, running Exchange Server 2003.  It is the only server, doing both the frontend and backend services. Now I can push mail to my Droid II using ActiveSync.  This is the only device that has been connected so far, but I may add an iPhone later.  

Next, I installed MobileAdmin to see if I could use the Remote Device Wipe option.  It seemed to install correctly, and I can pull up the site in my browser.  However, when I enter the mailbox name or smtp address in order to look up a list of devices, I receive the error message: "Could not locate the specified mailbox, verify that you entered the correct mailbox name."  I have tried a hundred different times with different variations of my name and smtp address, to no avail.

There does not seem to be a lot of help available online about this error, so any comments on this would be appreciated.

CSG
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CompScienceGrad
Asked:
CompScienceGrad
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1 Solution
 
e_aravindCommented:
Did you installed the correct version of the Mobile-Admin tool?
are you trying to locate the mailbox using the mail-address? or alias?
Try with the mail address.
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e_aravindCommented:
Reason:
The URL has got 3 versions of tool
Microsoft Exchange Server ActiveSync Web Administration Tool
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=22243

MobileAdmin (32-bit).msi 432 KB  -- should be best version of the tool
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CompScienceGradAuthor Commented:
Thanks e_aravind for your response.   I played around with it this morning, and it finally started working, but I don't know why it wasn't working before.  Here is what I did:

First of all, I believe I installed the correct version: "MobileAdmin (Ex2003).exe"  The download page says:

   "For Exchange Server 2003 SP2 only deployments, please select the downloadable file named 'MobileAdmin (Ex2003).exe'."

(I do not have Exchange 2007 anywhere on the network. Running this executable actually extracts a file called "Mobile Admin.MSI".)  

In response to your comment, however, and just for the sake of argument, I uninstalled this version and attempted to run "MobileAdmin (32-bit).msi", but I received the following error during installation: "Microsoft Exchange Server 2007 and Management Tools role are required on this machine. The application cannot work without it. Setup will be aborted."  Then, I re-installed 'MobileAdmin (Ex2003).exe'.

For some reason, after I did this I was suddenly able to look up the mailbox!  It worked with the smtp address, and the alias.  (It does not work with just the user account).

At any rate, your comment led to my problem being resolved!

CSG
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CompScienceGradAuthor Commented:
I do have another question, though... I have only two options showing up for the device: [Block][Delete].  How do I find the option to do a remote wipe?

CSG
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e_aravindCommented:
If you dont have any EAS policy configured on your setup\servers...the options would be block instead of wipe

Can you try enabling some of the basic EAS policy for your org....then test the mobile-admin again
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CompScienceGradAuthor Commented:
That was the it!  In Exchange System Manager, under Global Settings->Mobile Services Properties, I clicked the button for Device Security and turned on the setting to "Enforce password on device."  Then the [Wipe] option appeared instead of [Block].

Thanks again!

CGS
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CompScienceGradAuthor Commented:
Uninstalling and re-installing the MobileAdmin (Ex2003).exe appears to have fixed the problem, even though the exact reason for the problem remains unknown. Thanks for your assistance!
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