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Explorer.exe hangs on SBS 2003

Posted on 2011-10-27
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Last Modified: 2012-09-10
The has just appeard on one SBS 2003 and is a real pain:


Event Type:      Error
Event Source:      Application Hang
Event Category:      (101)
Event ID:      1002
Date:            10/27/2011
Time:            2:04:07 PM
User:            N/A
Computer:      SERVER
Description:
Hanging application explorer.exe, version 6.0.3790.3959, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 65 78 70 6c 6f 72     explor
0018: 65 72 2e 65 78 65 20 36   er.exe 6
0020: 2e 30 2e 33 37 39 30 2e   .0.3790.
0028: 33 39 35 39 20 69 6e 20   3959 in
0030: 68 75 6e 67 61 70 70 20   hungapp
0038: 30 2e 30 2e 30 2e 30 20   0.0.0.0
0040: 61 74 20 6f 66 66 73 65   at offse
0048: 74 20 30 30 30 30 30 30   t 000000
0050: 30 30                     00      


Not sure what to try besides a reboot. Does anyone know how to repair explerer.exe ?
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Question by:Brett4567
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6 Comments
 
LVL 13

Expert Comment

by:khairil
ID: 37043368
Hi,

You can try using Autoruns from Sysinternals, http://technet.microsoft.com/en-us/sysinternals/bb963902

Run Autoruns, switch to Explorer tab and unselect ones that not belong to Microsoft. Restart back your server. If still hang, then select unimportant entries and restart back your server.
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Author Comment

by:Brett4567
ID: 37053915
Thanks will try this morning and let you know,

B
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Author Comment

by:Brett4567
ID: 37066976
I've disabled all the non-microsoft explorer entries and it hasn't fixed it.

Is there a way to repair it from the installation disk ?

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Accepted Solution

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Brett4567 earned 0 total points
ID: 37092498
fixed it by logging on with another administrator account and deleting the old profile
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Author Closing Comment

by:Brett4567
ID: 37166527
this was the only way I could fix it
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LVL 19

Expert Comment

by:basraj
ID: 38383703
1. Deleted old profile on the server but still problem exist.
2.Ran the Autoruns,exe unselected non windows related entrys, problem still persist.
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