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timestamp is an hour ahead in outlook 2010

Posted on 2011-10-27
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Last Modified: 2012-05-12
We had daylight saving time implemented last weekend. But for some clients, their email time stamp is always showing an hour ahead.

We have an AD domain with the PDC emulator hence we advise clients not to check the "adjust for daylight saving time" checkbox. We also do not check the "adjust for daylight saving time" on the servers including the Exchange Server since it picks its time from the PDC Emulator and if the check box was checked, would give an extra added hour. Our Exchange Server is in a clustered environment on Exchange 2003.

For the clients, the outlook time seems correct since it will display "The folder was last updated at soandsotime which was correct and the System Administrator message for successful delivery says that it was received at the right time but the sent and receive time stamps appear as an hour ahead. The Calender meeting times however are an hour behind

Most forums suggest that the time on the Server is the issue but i have checked and it is giving the correct time and it is only happening for a number of users.

Any advise will be greatly appreciated.
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Question by:itc_sysadmin
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Expert Comment

by:kieran_b
ID: 37042390
You need to tell it that it is using Daylight Savings Time, what is this PDC emulator, and why isn't it configured for DST as well?
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Author Comment

by:itc_sysadmin
ID: 37042406
the PDC emulator is the Domain Controller that controls the time for within the domain. We only change the time on the PDC Domain Controller and it replicates to all servers. We have been doing the same thing for daylight savings in the past with no issues until now that some clients use Outlook 2010. Note that only a handful of clients with Outlook 2010 has the issue. The others are working fine.

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Accepted Solution

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itc_sysadmin earned 0 total points
ID: 37050779
Ok. Was able to figure the issue out. Seems Outlook2010 is a bit more sensitive to the time and will not automatically reschedule everything even if your system time is correct. In our case, since we use a PDC Emulator for the automatic update of the time, make sure that a Time Zone that does not observe DST is selected. This resolves this issue with Outlook2010 on win7. It may differ for each case though. In a Windows Domain environment, the patch would only end up in an added hour to the already changed time from the PDC Emulator hence in our case it is not necessary to have the patch enabled.

Hope the above helps others in a similar situation.

Regards,
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Author Closing Comment

by:itc_sysadmin
ID: 37074948
Had to find the solution myself
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Author Comment

by:itc_sysadmin
ID: 37050915
In our Domain, the DST is implemented only on the PDC Emulator and on the clients, a time zone that does not use DST is selected.
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