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Why is MS update KB2586448 automatically rebooting computers?

Posted on 2011-10-28
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Last Modified: 2012-05-12
Mircosoft Update KB2586448 when installed via WSUS is causing our computers to automatically restart even when users are logged in and out GP policy has disabled this feature. No other updates cause this issue. I have attached a screenshot of the issue occuring in the windows event viewer.

Our Environment and policy is:

WSUS 3.0 SP2 on Server 2003

Group Policy is set to automatically download and schedule the install for 12pm.  We have enabled the policy No Auto restartfor scheduled automatic updates installation which should prompt the logged in user to restart the computer.

Is this a known issue regarding this update?

 
Update-EV.JPG
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Question by:jjr1204
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by:Ackles
Ackles earned 200 total points
ID: 37044579
Can you please check windows update log?
I remember this update had a nasty problem of being installed & there was some other needed for it to work.

Will find it in next few minutes & post, in the meantime please check logs & post here what you see.

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Author Comment

by:jjr1204
ID: 37044685
Ackles,

I took a copy of the update log from this morning to point of download and request to restart. I have attached it as a txt file
log..txt
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Expert Comment

by:Ackles
ID: 37044711
Just to tell you, the problem is that the update requires a Reboot to complete & if it's not installed it will keep it in the reboot mode.

Just quickly to get rid of, uncheck the update from WSUS & run gpupdate /force on client.

How many computers are we talking here?

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Author Comment

by:jjr1204
ID: 37044745
Ackles,

the issue is the update is forcing the clients to reboot even though we have stipulated in our group policy that updates pending a reboot should notify users to restart
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by:Ackles
ID: 37044775
Well, if you only want to get rid of that problem, just remove the update.

I know this will keep on doing even if you reboot, it goes in a loop.....

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Expert Comment

by:Ackles
ID: 37044787
Try this,
Make a Test OU, put one machine in that, remove this update for that OU in WSUS & give the client reboot, see if the update is gone?
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Expert Comment

by:Ackles
ID: 37044793
Also please answer the questions I asked before:

How many computers are we talking here?

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Author Comment

by:jjr1204
ID: 37044847
We have 200 PC's. The update is being downloaded and forcing computers to restart when users are logged in. Our group policy has been set to disable this feature and notfy users to restart the computer as updates are pending a reboot.
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Expert Comment

by:Ackles
ID: 37044888
I am sorry, I think I got something wrong.... :(
Is your question, why is it asking you to Reboot? OR
Is it not installing after reboot?

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Author Comment

by:jjr1204
ID: 37044915
The question is why is it forcing the reboot?
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Accepted Solution

by:
jjr1204 earned 0 total points
ID: 37045198
You will see updates with fored reboot in the windows update log or event viewer like the image on orignal post because updates that require a restart and have deadline force a restart.

Check the windows article:
http://technet.microsoft.com/en-us/library/cc708585(WS.10).aspx
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Author Closing Comment

by:jjr1204
ID: 37068305
My comment is the solution. All you have to do is to cancel the deadline
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