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access denied on Backup Exec 2010 while trying to backup system state

Posted on 2011-10-28
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Hi,

I have a problem with backing up system state only, the server is SBS 2003 using backup exec 2010.
the problem started occurring after updating backup exec to V12 1364 service pack 5.

I get the job log error as follows:

To back up or restore System State, administrator privileges are required.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-65149


the above link did not help, I am using user administrator and double checked all backup exec services are set to use administrator user too.
also I tried re-registering vss writers but that didn't help.

PLEASE HELP!

thank you -

Gilad
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Question by:Giladn
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Expert Comment

by:jzaniewski
ID: 37047998
Try recreating the backup job. This is a common issue.

Also, it's not a good practice to use the "Administrator" account for the backup.  Create an AD account "BE Service" and make it a member of the administrators group. Then from within BE, double click on the "Gear" on the bottom of the window and change credentials.  This will modify the service credentials for BE.
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by:Giladn
ID: 37049930
thank you,

I moved to administrator  just for diagnostics as symantec suggested, I created a new job to backup system state  only
and it fails few seconds after running it..
any suggestions?

Gilad
 
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Expert Comment

by:jzaniewski
ID: 37049938
what is the error that you get?
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LVL 11

Author Comment

by:Giladn
ID: 37049957
always the same :

To back up or restore System State, administrator privileges are required.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-65149

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LVL 11

Author Comment

by:Giladn
ID: 37049965
This one exactly:


Backup- SBSV-79-57344-34110 - AOFO: Initialization failure on: "System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FE7D): Access is denied.
To back up or restore System State, administrator privileges are required.
Check the Windows Event Viewer for details.
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Accepted Solution

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jzaniewski earned 2000 total points
ID: 37050004
Try adding "Backup Operators" group to the user account.  I ran into this with one of my clients and I remember working with Symantec TS on this, and they suggected adding the group to the service account.
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by:Giladn
ID: 37050007
will do in a few moments, just ran http://support.microsoft.com/kb/940184 and another ms vss fix just  to make sure..

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Author Comment

by:Giladn
ID: 37050079
Ok, I have tried everything even added user to "domain admins" group - but your suggestion was the only one that WORKED!  
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