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Invoicing service cases in Microsoft Dynamics 2011.
I am new to Dynamics and was wondering if it is possible to automatically create invoices for service cases that have been marked as resolved. This way, as techs close out of service cases, the billing department can see which companies need to be invoiced for work that was done each month. Is this possible to do and automate with a workflow? If so, how do I do this?
Thank you
Thank you
ASKER
Thanks. I'm not sure I'm looking in the right place to create automatic workflows. How do I create an automatic Workflow in Dynamics 2011?
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ASKER
I believe I have the workflow figured out and the conditions set properly, but I can't get the workflow to trigger automatically. I have set the workflow to trigger on status change of a case and the conditions set to create an invoice on this change, but when I resolve a case no invoice is created.
Did you publish the workflow?
And what scope did you set?
Also, check that the Microsoft CRM Asynchronous service is running.
Sometimes, workflows can take a minute to kick in.
And what scope did you set?
Also, check that the Microsoft CRM Asynchronous service is running.
Sometimes, workflows can take a minute to kick in.
ASKER
Thanks, I needed to set the scope to Organization. I'll continue working on this and let you know if I run into any roadblocks.
Is that enough information to get you started?