DVI interface in the field

Posted on 2011-10-28
Last Modified: 2012-05-12
How are some of your technicians handling encounters with the multiple types of DVI out in the field on customers systems? Do you have them carry multiple types of video ards and video adapters for the unexpected situation that may arrise on a service call?
Question by:SBSWIZARD
    LVL 4

    Accepted Solution

    unfortunately you've to carry them around with you, because as you mentioned their are so much vendors outside which sometimes have their own custom semi dvi ports, most times normal vga works but e.g lenovo on their workstations use "display port" adapter for the dvi.

    maybe just have some adapters etc of the major known vendors in your pocket or if you get a call from a customer ask them about their system, maybe they know which machine they have and you can search for it.

    if you're working in a service desk in a corporation they should be only some different machines around so you could know which you need and which not but if you just work in some e.g computer shop and get a call from a regular customer you really have to prepare for everything.

    its really sad that the vendors don't just use the standard ports.
    LVL 30

    Assisted Solution

    You will need multiple dvi leads and ask the client what machine they have and build a database of dvi to machine type so then it becomes easier to find the correct lead while booking the job
    LVL 37

    Expert Comment

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