[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

moved my documents seems to stop software installs on windows 7

Posted on 2011-10-28
8
Medium Priority
?
310 Views
Last Modified: 2012-05-12
Several common pieces of software I try to install while logged on as a user (the user is a local administrator) on a new windows 7 64 bit pro PC ends with an error that says bad drive h:\.  The h:\ drive is a network drive where i have moved the user's my documents folder.  If I log on as the domain or local admin, the software installs fine.   I have had this happen on three different HP Windows 7 PC's. Any ideas?
0
Comment
Question by:mmaggitti
  • 4
  • 4
8 Comments
 
LVL 66

Accepted Solution

by:
johnb6767 earned 2000 total points
ID: 37047105
Look for bad locations under the "Personal" value here.....

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

This is the Legacy Shell Folders key, update it here too....

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

If you changed the path, switch it back to UNC paths..... Mapped Drives is not recommended for redirection......
0
 

Author Comment

by:mmaggitti
ID: 37047149
I do not understand this statement:

If you changed the path, switch it back to UNC paths..... Mapped Drives is not recommended for redirection......  

how else would I select the mapped drive?
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 37047290
"The h:\ drive is a network drive where i have moved the user's my documents folder."

Use the UNC path that this server is mapped to in the "Personal", unless you are redirecting via GPO....

0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:mmaggitti
ID: 37050252
I changed the location from h:\ to the UNC path of the same location
so by bad locations in the registry we mean h:\?
It now reads in the registry \\domain name\directory\user share name
correct?

0
 
LVL 66

Expert Comment

by:johnb6767
ID: 37051864
Correct.... Reason they cause porblems is often those network drives disconnect......

And alot of packages will enumerate teh shell folders to make sure they are reachable paths, before installing....
0
 

Author Closing Comment

by:mmaggitti
ID: 37054625
thanks
0
 

Author Comment

by:mmaggitti
ID: 37054637
The solution did work.  It was not easy to move my documents from the mapped drive directly to the UNC path to the same place so i moved it back to the default and then to the unc path which worked.  programs install now.
0
 
LVL 66

Expert Comment

by:johnb6767
ID: 37054892
Glad it worked.....

And in all honesty, shouldnt have had to move anything.... If you just changed the mapped drives in the registry values above, to UNC paths, thats all that should have been needed....
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this modest contribution, I want to share with the IT community (especially system administrators, IT Support Engineers and IT Help Desks) about Windows crashes/hangs and how to deal with these particular problems.
The article covers five tools all IT professionals should know about, as they up productivity by a great deal!
How to fix incompatible JVM issue while installing Eclipse While installing Eclipse in windows, got one error like above and unable to proceed with the installation. This video describes how to successfully install Eclipse. How to solve incompa…
Want to learn how to record your desktop screen without having to use an outside camera. Click on this video and learn how to use the cool google extension called "Screencastify"! Step 1: Open a new google tab Step 2: Go to the left hand upper corn…

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question