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HP dv6324 Network Cards not working In Windows but working in Linux

Posted on 2011-10-28
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Last Modified: 2012-05-12
Hi

WE are working on this notebook but the wireless and ethernet cards are not working in Windows Vista (original OS) and Windows 7 Ultimate. However, the ethernet card works fine in Linux but no wireless.

Windows detects the card, indicates that there is a problem but it cannot fix it. Different drivers have been downloaded, and the wireless card has been changed more than once but no success.

Any assistance will be greatly appreciated.
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Question by:mavcom
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LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 37047615
Did you remove the network cards from device manager and then install the latest HP drivers?

Reboot and let Windows detect/install the cards again.
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Expert Comment

by:edbedb
ID: 37048003
The wireless problem is a classic symptom of the flaw in HP DV6000 series laptops. The motherboard has to be replaced or repaired by reflowing the chipset.

I have never seen it effect the NIC though. Open the Device Manager, click Start then Run and enter devmgmt.msc
Right click on the device and select properties.
Then select the "Details" tab
Use Ctrl+c to copy the device instance ID string.
Then paste it (Ctrl+v) in your reply.
I will try to find the right drivers for you.
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LVL 93

Expert Comment

by:nobus
ID: 37049370
best install a pcmcia network adapter :  http://www.directron.com/pcmcinetad.html
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LVL 12

Expert Comment

by:Grant1842
ID: 37049833
All so try going to www.drivereasy.com .
It is FREE and I have used it to find problem drivers on.

It gets the vendor/device id for the devices and matches the appropriat driver to it.
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LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 37050184
>> the ethernet card works fine in Linux
This would mean that there is no hardware problem with the NIC but some driver related issue.

What Linux (live CD) did you try? We could try and figure out if your wireless issue on Linux is distribution related or not.
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Author Comment

by:mavcom
ID: 37050343
I need to get it working in Windows, not linux
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LVL 23

Expert Comment

by:edbedb
ID: 37050359
If the wireless is not even being detected at all then it is not going to work without replacing or repairing the MB.
To get the NIC working, send us the Device Instance ID as requested earlier.
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LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 37050387
>> I need to get it working in Windows, not linux

I know but you were successful in determining that your NIC is working in Linux. So I would like to know if your wireless could also work in Linux thus ruling out a hardware issue. If both are working in Linux then you could just backup your data and reinstall Windows 7 (from the recovery partition if you have it).

This would save you a lot of trouble.
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Accepted Solution

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mavcom earned 0 total points
ID: 37185098
Thank you for your assistance but unfortunately none of the suggestions worked. the client returned the machine to the manufacturer
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Author Closing Comment

by:mavcom
ID: 37199845
Question was not answered
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LVL 93

Expert Comment

by:nobus
ID: 37187151
did you try an adapter?  imo - that would be your solution...
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Expert Comment

by:edbedb
ID: 37187575
We might have been able to get it working if you had posted the Device Instance ID that I asked you for twice.
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