I have Sage ACT! 2011 Pro installed on my Windows Server Standard 2007 SP2 64bit office network server. It hosts the publisher database. The remote databases that are inside the network have no problem syncing. I have one user who needs to sync with the database from outside the network. I have followed all the steps to configure my sonicwall TZ 180 standard firewall and used the IP address machine name for the Manage the Connection Information. But I am still running into difficulties getting this user sync'd. If i'm missing any details let me know what else i should provide.