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Problem printing Mapquest directions (Google maps too) from Internet Explorer 8.0

I have a problem with printing out of Internet Explorer 8.0. When trying to print a mapquest map (or google maps) and you click the <print> button on their screen (not file/print or the print button in the menu bar) you get an error message in the status bar.  The error is 'No such interface supported. Loader.js:.prc$localc-cr_US&profile-winston' THe message is from mapquest... google maps is different.

What should happen and does happen in Google chrome is that a new window should pop up and there is a printer friendly button in that window that allows printing.

I have turned off the pop up block in Internet Explorer so that's not the problem.
I have done both resets on Internet Explorer to reset it back the original configuration.

Since this is for a client, they aren't willing to forgo IE for Chrome so I'm trying to come up with a fix.

Computer is Windows 7 pro. We can't upgrade to IE 9 because BMO Harris bank doesn't support it yet.

Any ideas would be greatly appreciated.

Bill
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w_marquardt
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w_marquardt
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1 Solution
 
IanThCommented:
sounds like a bad printer reference in the registry I have seen this for instance after migrating the machine somehow  
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w_marquardtAuthor Commented:
Would that effect printing to all printers?
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IanThCommented:
is it just one affected machine? or multiple

if its multiple

hmm see
http://support.microsoft.com/kb/281679

the error point to a java script problem that must be on the server
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w_marquardtAuthor Commented:
No... just the one machine.
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w_marquardtAuthor Commented:
After trying all suggestions, I kept looking on the web. I ran across a script to 'fix' IE. The link to the website is here.

It worked like a charm.

Bill
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Jeff PerkinsOwnerCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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