asked on

Problem printing Mapquest directions (Google maps too) from Internet Explorer 8.0

I have a problem with printing out of Internet Explorer 8.0. When trying to print a mapquest map (or google maps) and you click the <print> button on their screen (not file/print or the print button in the menu bar) you get an error message in the status bar. The error is 'No such interface supported. Loader.js:.prc$localc-cr_US&profile-winston' THe message is from mapquest... google maps is different.

What should happen and does happen in Google chrome is that a new window should pop up and there is a printer friendly button in that window that allows printing.

I have turned off the pop up block in Internet Explorer so that's not the problem.
I have done both resets on Internet Explorer to reset it back the original configuration.

Since this is for a client, they aren't willing to forgo IE for Chrome so I'm trying to come up with a fix.

Computer is Windows 7 pro. We can't upgrade to IE 9 because BMO Harris bank doesn't support it yet.

Any ideas would be greatly appreciated.

Bill

IanTh

sounds like a bad printer reference in the registry I have seen this for instance after migrating the machine somehow

w_marquardt

ASKER

Would that effect printing to all printers?

IanTh

is it just one affected machine? or multiple

if its multiple

hmm see
http://support.microsoft.com/kb/281679

the error point to a java script problem that must be on the server

w_marquardt

ASKER

No... just the one machine.

ASKER CERTIFIED SOLUTION

w_marquardt

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

Jeff Perkins

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.