I am running terminal server 2003. periodically, the users are complaining about the slowest or lag when typing within terminal server. All users are working from home thru broadband and vpn. When they say it is slow, I check the performance of the server, memory and cpu looks fine. I also verify the Internet connection is not saturated. What is the best way to troublshoot this? Is there a tool to see what process is hang which can cause slowest to server? any tool people can refer me to?