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David BruggeFlag for United States of America

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Need malware protection from company with good service record

After having several rogue virus attacks I decided to abandon AVG and do a careful search for a better protections service. After reading a number of reviews and consulting "experts" that I trusted, I went with Lavasoft's Ad-Aware. I did not go with them because they are relatively inexpensive, I read reviews that touted their detection algorithms as being among the best in the industry.

Huge mistake. (I'll save the rant for some other time)

Now I'm in the market for malware protection from a company that can give support if and when a virus has slipped past defenses. My preferences are (in order)...

A company with a phone number and a reasonable wait time,
A company with a phone number
A company with a Chat and a reasonable wait time,
A company with a Chat,
A company with email support that answers their emails in a reasonable time,
A company with email support that answers their emails in 24-hours.

This will be for a business setting, but must be locally installed on each unit. Half of the units are at stations that surf the web and send and receive emails, the other half is for units that use internet connections to handle business transactions.

I know there are a lot of opinions, I would appreciate hearing from those with experience dealing with the company's customer support.
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Yes, I thought myself relatively safe, having done my homework and putting necessary "safeguards" in place. Then I got an emergency call that a store's register was down in the middle of a big sales event.

Found that someone had found a way to surf the internet from the register, and that the ad-aware service was off. I couldn't understand how someone was able to turn the service off and the log showed no errors.

I flooded Lavasoft with emails asking where the "instant chat and remail" response was that was still in their banner ads. No response from the emails, but the banner ads and all references to chat and instant email response was pulled from the website immediately.
In fact, I got my first email response 55 hours after sending in my request for assistance.
Turns out the current version of Ad-aware has a bug that will sometimes shut the service down after pulling down new definitions.

(ok, I ranted. I said I wouldn't, but I feel better now)

I have had excellent phone response from Microsoft when they first rolled out Security Essentials as a consumer product. I was impressed that they directed me to Kaspersky for a rootkit killer rather than make me use a product of their own. I completely forgot that they had gone commercial. The enterprise is overkill for this small operation, but I will take another look at Essentials as well as Malwarebytes.
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Points all around! Malwarebytes it is! I feel chagrined that I didn't come here in the first place.
I really do love EE and the great group of guys (and non-guys) that hang out here!