After having several rogue virus attacks I decided to abandon AVG and do a careful search for a better protections service. After reading a number of reviews and consulting "experts" that I trusted, I went with Lavasoft's Ad-Aware. I did not go with them because they are relatively inexpensive, I read reviews that touted their detection algorithms as being among the best in the industry.
Huge mistake. (I'll save the rant for some other time)
Now I'm in the market for malware protection from a company that can give support if and when a virus has slipped past defenses. My preferences are (in order)...
A company with a phone number and a reasonable wait time,
A company with a phone number
A company with a Chat and a reasonable wait time,
A company with a Chat,
A company with email support that answers their emails in a reasonable time,
A company with email support that answers their emails in 24-hours.
This will be for a business setting, but must be locally installed on each unit. Half of the units are at stations that surf the web and send and receive emails, the other half is for units that use internet connections to handle business transactions.
I know there are a lot of opinions, I would appreciate hearing from those with experience dealing with the company's customer support.