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calls made to Emergency number( 911) should display 10-digit caller ID as 390654xxxx

calls made to Emergency number( 911) should display 10-digit caller ID as 390654xxxx,

How to do this  using 'Route pattern " , process?
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ccievoice
Asked:
ccievoice
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1 Solution
 
hus1984Commented:
if you have external phone number mask as a complete number (390654XXXX) then you can check the checkbox under the route pattern to use the external phone number mask.

Thanks
Hussam
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ccievoiceAuthor Commented:
That's fine. No need to create Partitions ?Route Group ? Route list ?

for ex: I created sa-partition, sa-rg, and sa-rl and I have Chosen Route this Pattern ,provide outside dial tone ,That's end will it work ? Can you please elaborate step by step by process ?
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hus1984Commented:
I want to know if you are using External Phone Number Mask or no? then we can solve it :-)
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ccievoiceAuthor Commented:
yes, we are using
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hus1984Commented:
OK great, if you want to use the external phone number mask to be caller ID for 911 only so you have to enable using of it under the route pattern only.
but if you want the external phone number mask to be the caller ID for all the calls then you have to enable it under the Route list.
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