I am trying to help my girlfirend login to her son's laptop. She is in another city, so we're doing this over the phone. I think the O/S is Vista.
She knows an admin user name and password for this laptop, but when she boots it and is prompted with the "Enter User Name and Password" dialog, she cannot change the Current User Name to the Admin User Name (because that field is greyed out). How can she login using the admin user name and password?
We tried Safe Mode, but same issue.