Created new account in Exchange but cannot recieve email

We are setting up a new exchange server. I set up the user accounts and they seem to work fine but I created 2 new accounts and customer

When I send email to those addresses I get this error.

There was a SMTP communication problem with the recipient's email server. Please verify the e-mail address to which you sent the message is correct. Otherwise, contact your system administrator.
Response from destination mail server:
550 Requested action was not taken because this server doesn't handle mail for that user
Axis52401Security AnalystAsked:
Who is Participating?
Kamalasekar ParthasarathyMessaging SupportCommented:

Kindly update this request

In case if you had completed, Please let us know the resolution steps which had taken to resolve it..
Did you create with the SBS Console Wizard?
Axis52401Security AnalystAuthor Commented:
No, with the Exchange console but email to all other users goes through to their in boxes without errors
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

in the user mailbox, is the email address correct?
If you open outlook from another use and lookup the GAL, are those new accounts listed in there?
Are you able to send emails from that account..?
Axis52401Security AnalystAuthor Commented:
Yes I can login and send emails out as customer service and info and I have verified the email addresses are correct. They do show up in the GAL and I can send them email internally but they won't receive email from outside.
Kamalasekar ParthasarathyMessaging SupportCommented:

550 Requested action was not taken because this server doesn't handle mail for that user

This error some thing you have to add your email address to your Message labs or in email gateway to route the emails. Can you please check on the same.

Can you delete one of them, or make a new account, but use the SBS Console to make the account?  Then test again.
Ok, have you added it to gateway which routes all incomming mails or u using any antispam filters ..? Like barracuda,, u can check whether mail is hitting our server or not.
If yes check MTA and track the mail came into server or not..
Also check queues once..
What abt other users ..? they are able to send and receive mails..?
sekar_raj32 has a good suggestion.

Is that 550 error coming from your Exchange server or somewhere else?
Axis52401Security AnalystAuthor Commented:
sekar_raj32: What is our email Gateway, How can I check that?
chakko: I tried deleting that account and readding it via the SBS console and get the same problem.
Other users can send and recieve email

chakko: the bounceback message comes from postmaster@mydomain.local I assume that means our exchange server.
Kamalasekar ParthasarathyMessaging SupportCommented:

Hi Jason,
Please Let us know your email gateway server like..

Message Labs, Edge server, Ionport or Sonicwall.

Please confirm
Kamalasekar ParthasarathyMessaging SupportCommented:

I used to receive such error when we were not added in our message labs. Once the account added in the Message labs and user will be able to send and receive emails outside the organisation.

Thank you
Is your client's firewall blocking SMTP?
Look in the message headers, In OWA if you open the message you should have a envelope type of icon and when you mouse-over it will say Message Details

you should see your servername in one of the headers such as
Since this is SBS version, how many accounts do you have?  Have you hit the limit?
I have never reached the limit in SBS and don't know what exactly happens so just mentioning it.
Axis52401Security AnalystAuthor Commented:
I don't think its the foirewall since it dodn't block email to those addresses on the previous server

this is in the bounceback error I get

Diagnostic information for administrators:

Generating server:
#< #5.7.1 smtp;550 5.7.1 RESOLVER.RST.AuthRequired; authentication required> #SMTP#

Original message headers:

Received: from ( by ( with Microsoft SMTP Server id; Sun, 30 Oct 2011 21:43:11 -0500
Received: From ( by (MAILFOUNDRY) id EdXj5ANqEeGN8wAw for; Mon, 31 Oct 2011 02:43:10 -0000 (GMT)
Received: from AXISIEDC.axis.local ([fe80::adb1:5163:5d33:236f]) by
 AXISIEDC.axis.local ([fe80::adb1:5163:5d33:236f%11]) with mapi id
 14.01.0289.001; Sun, 30 Oct 2011 21:42:51 -0500
From: Jason Komendat <>
To: "" <>
Subject: Fwd: Your mailbox is full
Thread-Topic: Your mailbox is full
Date: Mon, 31 Oct 2011 02:42:50 +0000
Message-ID: <6817DF702C8EC54791DB1823E34CA7D02F9F137B@AXISIEDC.axis.local>
References: <ceac462d-566a-4bf1-92c6-4b698b38be91>,<>
In-Reply-To: <>
Accept-Language: en-US
Content-Language: en-US
Content-Type: multipart/alternative;
MIME-Version: 1.0
X-Securence-ID: 1320028978388-017-02049364
X-Securence-Info: d59;0orl0;1otrp0;1opp10;10osrb4;48ous193;45oavs0;0ovxr0;99oclm101;98ocom0;0obsp0;100ovrc0;2ophc0;99ohfp0;100isd0;5dds0;96domsplt0;14vac0;93dogp0;10med0;96fsqd0;93fsdd0;7dod0;0dds0;100domsplt0;0vac0;100dogp0;0med0;100fsqd0;18fsdd0;82dod0;100cld0;0lrd0;0dlv0;dmqq187;s378;t381
X-Securence-Latseq: <17-1320028980515>
Received-SPF: None (PBSERVER.belleplainenurs.local: does not designate permitted sender hosts)

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.