Looking for a good and low cost support ticketing system

Posted on 2011-10-30
Last Modified: 2012-05-12
Hi, I am looking for a ticketing system that is relatively low cost, runs on Windows (2008 or win7) and preferably runs on MSSql or MySQL.
We will need to integrate it with an application already running on MSSql but the existing software can be altered to suit.
We need to be able to assign/take owner ship of incoming requests and check the statuses of jobs in progress, attach progress notes, etc.
Can you guys suggest what would be a reasonable candidate?
Question by:tom_szabo
    LVL 47

    Assisted Solution

    "good and low cost" - You do realize these two words never really pair up very well.
    As we all know you always get what you pay for.

    Given that without actually buying a working Call Logging to Ticketing System
    The only thing I could recommend "low cost" would be a SharePoint Site.

    In SharePoint you can setup a Support Site
    IN this site you can Create a List
    Using the List you can set it up to where user can Send an Email say to  "Support@Domain.COm"
    Their Support Email can be directed to the list in SharePoint

    Then from there you can assign calls, track calls, take ownership, Update Calls with Status or History ect ect

    You can even setup to integrate with Sql

    The Added Bonus of this is you can get away with selling it as something else to an organization
    As a Team Collaboration System / Site
    As an Intranet
    AS a Document Management Solution
    and as a Call Logging System

    may not be low cost up front, but when you add in the added functionalities overall it is low cost

    Now if you ever realize you need a real solution
    Ca Service Desk can suit all your needs
    LVL 46

    Expert Comment

    Have a look at helpdeskpilot:

    LVL 38

    Assisted Solution

    by:Rich Rumble
    LVL 35

    Expert Comment

    by:Ernie Beek
    Perhaps spiceworks?
    LVL 4

    Accepted Solution

    Have you seen this....

    It is an addin for outlook

    LVL 4

    Expert Comment

    sorry - the aforementioned post relays info regarding the Outlook addin for url as follows:
    LVL 1

    Assisted Solution

    I've used this free help desk software before its pretty good.
    LVL 2

    Assisted Solution

    We are using OTRS at the moment:

    It is open source, runs on mysql and can be installed on Windows (although it does require apache/php installed).  It has an iPhone app too. It can be a bit tricky to set up, but it is extremely powerful.

    LVL 4

    Expert Comment

    I completely forgot about LogMein - can be used with SQL

    Go here to find out which product they offer best fits your needs.  Price ranges from free to $250/yr depending on your needs
    LVL 11

    Assisted Solution

    There are a few good options out there:

    For keeping costs low, look at as it's free.

    There is also which isn't too bad but my recommendation would be Kayako options.

    Anything free comes with alot of work to setup but nothing can beat free right?  Here is an opened source software for free that can do what you need.

    Some laundry list to compare

    I hope you will gte the best one.

    Author Closing Comment

    Thanks guys

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