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  • Status: Solved
  • Priority: Medium
  • Security: Public
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dell precision laptop

one of my user is outside office and says he has black screen ., when booting the laptop
 he sees dell logo but then the whole screen is blank.

is graphic cards gone bad as bios is posting . i thinking
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pramod1
Asked:
pramod1
1 Solution
 
shbasmCommented:
check battery
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rindiCommented:
Tell him to either bring the Laptop to so you can connect it to an external display, or have him find such a display and then check if it displays to it. Also boot the PC using the PartedMagic LiveCD. If it displays correctly then it isn't the graphic card, but more likely something with the OS:

http://partedmagic.com
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Jason WatkinsIT Project LeaderCommented:
Not too sure on the video display being dead. If that were the case, would the Dell logo appear? Can he/she do an F8 at that point and get into safe mode?
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nobusCommented:
it is probably caused by an update
here some suggestions from MS :  http://support.microsoft.com/kb/314503
more :  http://forums.majorgeeks.com/showthread.php?t=89275

you can verify if the video works if you boot from a live cd  - make it on a working PC : ( i prefer Knoppix)
http://www.ubcd4win.com/                              ubcd  Win
ftp://ftp.gwdg.de/pub/linux/knoppix/KNOPPIX_V6.7.0CD-2011-08-01-EN.iso          Knoppix
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