dell precision laptop

Posted on 2011-10-31
Last Modified: 2012-05-12
one of my user is outside office and says he has black screen ., when booting the laptop
 he sees dell logo but then the whole screen is blank.

is graphic cards gone bad as bios is posting . i thinking
Question by:pramod1
    LVL 3

    Expert Comment

    check battery
    LVL 87

    Expert Comment

    Tell him to either bring the Laptop to so you can connect it to an external display, or have him find such a display and then check if it displays to it. Also boot the PC using the PartedMagic LiveCD. If it displays correctly then it isn't the graphic card, but more likely something with the OS:
    LVL 27

    Expert Comment

    by:Jason Watkins
    Not too sure on the video display being dead. If that were the case, would the Dell logo appear? Can he/she do an F8 at that point and get into safe mode?
    LVL 91

    Accepted Solution

    it is probably caused by an update
    here some suggestions from MS :
    more :

    you can verify if the video works if you boot from a live cd  - make it on a working PC : ( i prefer Knoppix)                              ubcd  Win          Knoppix

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