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Email Audio Notfications not working after migrating from BIS to BES

Posted on 2011-10-31
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Last Modified: 2012-05-12
I have recently migrated one of my clients from Blackberry Internet Services to Blackberry Enterprise Server Express for Exchange v5.0.  We are running Exchange 2007.  Since the migration, all users have reported that sound notifications for incoming emails have stopped working.  If the user changes the setting on the device, it still doesn't work.  I am using the default IT policy on the server.  I see no restrictions in the IT policy to cause this issue.

Any suggestions?
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Question by:tasselhoff2000
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Assisted Solution

by:kpltechgroup
kpltechgroup earned 2000 total points
ID: 37069960
I need you to run some tests:

Give a contact an email in the contacts folder
Give the current active profile an alert of some sort
and see if that gives you a chime

Next does vibrate work on incoming emails?
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Accepted Solution

by:
tasselhoff2000 earned 0 total points
ID: 37093987
We actually resolved the issue ourselves...check our blog for the resolution below:

http://www.ciscorefurb.com/blackberry-enterprise-server-express-for-exchange-v5-0

Thanks!!
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Author Closing Comment

by:tasselhoff2000
ID: 37123843
We found the solution ourselves before getting any comments.
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Author Comment

by:tasselhoff2000
ID: 37093997
thanks
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