Posted on 2011-10-31
Medium Priority
Last Modified: 2012-06-27
I've installed DWG viewer from Autodesk and the machine rebooted half way through.  The program didn't install so ran the install again.  Now it displays the following error:

I've logged off and logged on as a different user and the same error displayed.  Is there common places i should look to Uninstall Autodesk? for example registry keys, file locations ect.....

so far, I've cleared all temporary files in appdata, searched the registry for Autodesk and DWG and cant find any.  still same, any ideas?
Question by:resolver1
LVL 12

Expert Comment

ID: 37057425
you can follow the guidelines found here for a clean install of Autodesk products:

have you also tried rebooting the local workstation as well?
LVL 23

Expert Comment

by:Danny Child
ID: 37057970
I've found Revo Uninstaller to be good at clearing up the wreckage in this kind of situation...

and they do a 30 day free trial!
LVL 47

Expert Comment

ID: 37059353
Probably too obvious, but you sure your using the Right Install Version

64bit AuotDesk for 64bit OS
32bit AutoDesk for 32bit OS

also whats \\tbhserver?

Are you tryuuing to run the install from a Network Location?
If so copy it to the local PC to run the install

Be sure you have local admin rights
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LVL 93

Expert Comment

ID: 37061467
and did you run it a s Admin?

Author Comment

ID: 37068940
Ive tried the following :
  - i ran the install as a admin.
  - i followed the instructions and still couldnt install, again running with admin - same message: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617
-  i couldnt see how revouninstaller.com would help as its not listed in add/remove programs.  However i ran the clear temp folders and still same issue.
LVL 93

Expert Comment

ID: 37069169
revo will use the normal uninstaller - then scan for leftover files and registry entries
so YES it is much better than the normal uninstall procedure  - though not perfect either
in this case, i don't know if it helps

Accepted Solution

resolver1 earned 0 total points
ID: 37070615
I've given up on this but I appreciate the help, the user will have to do with a alternative http://www.autodwg.com/dwg-viewer/

Author Closing Comment

ID: 37092849
Used an alternative product because this was taking up too much of my time.  Thanks a lot for all your help guys! your time is appreciated and maybe a i use some of these techiques when i get similar issues again.
LVL 93

Expert Comment

ID: 37070733
Ok -if no more help is needed, don't forget to close this
LVL 93

Expert Comment

ID: 37070737
sorry - you did so already

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