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Autodesk

I've installed DWG viewer from Autodesk and the machine rebooted half way through. The program didn't install so ran the install again. Now it displays the following error:

I've logged off and logged on as a different user and the same error displayed. Is there common places i should look to Uninstall Autodesk? for example registry keys, file locations ect.....

so far, I've cleared all temporary files in appdata, searched the registry for Autodesk and DWG and cant find any. still same, any ideas?

silverkorn

you can follow the guidelines found here for a clean install of Autodesk products:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

have you also tried rebooting the local workstation as well?

Danny Child

I've found Revo Uninstaller to be good at clearing up the wreckage in this kind of situation...

and they do a 30 day free trial!
http://www.revouninstaller.com/

apache09

Probably too obvious, but you sure your using the Right Install Version

IE:
64bit AuotDesk for 64bit OS
32bit AutoDesk for 32bit OS

also whats \\tbhserver?

Are you tryuuing to run the install from a Network Location?
If so copy it to the local PC to run the install

Be sure you have local admin rights

nobus

and did you run it a s Admin?

resolver1

ASKER

Ive tried the following :

- i ran the install as a admin.
- i followed the instructions and still couldnt install, again running with admin - same message: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617
- i couldnt see how revouninstaller.com would help as its not listed in add/remove programs. However i ran the clear temp folders and still same issue.

nobus

revo will use the normal uninstaller - then scan for leftover files and registry entries
so YES it is much better than the normal uninstall procedure - though not perfect either
in this case, i don't know if it helps

ASKER CERTIFIED SOLUTION

resolver1

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resolver1

ASKER

Used an alternative product because this was taking up too much of my time. Thanks a lot for all your help guys! your time is appreciated and maybe a i use some of these techiques when i get similar issues again.

nobus

Ok -if no more help is needed, don't forget to close this

nobus

sorry - you did so already