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IE Authentication issue

Posted on 2011-10-31
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Last Modified: 2012-05-12
We have a project management intranet website that our users log into to manage their jobs.  I have one user who keeps getting an authentication error and that person cannot log into the website.  It appears to be a problem with their local copy of IE because I can use their credentials on my machine and login.  I have dumped all of their temp files, cookies, passwords, history, etc......to no avail.  Ironically, it worked on Friday, but today it is a no go.  I checked for account lockout, but it is grayed out, so I figure that is not the problem either.  This one has got me.  Any ideas would be greatly appreciated.

Thanks,
Cheese
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Question by:cheesebugah
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Expert Comment

by:Merete
ID: 37067541
cheesebugah, which version of internet explorer?
As I'm using IE 9 here is the settings I think you should look at
open the tools>internet options>security>Local Intranet>sites
ensure the bottom three are ticked
then click on advanced and add in the website address of your network or domain
follow any further requests with this same address
Hope it helps
Merete
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Author Comment

by:cheesebugah
ID: 37084013
Merete,

Thank you for the suggestions.  We are using IE 8 here.  Unfortunately, none of your suggested settings are checked on anybody else's browser and they don't have any issues with the website, only one user.

Thanks
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Expert Comment

by:Merete
ID: 37086592
To progress cheesebugah, may I suggest you run a scan on this system for spyware,
as is custom when thing just change out of the ordinary and no reason to first steps is to eliminate other possibilities.
http://free.antivirus.com/hijackthis/
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Author Comment

by:cheesebugah
ID: 37094423
Merete,

I have already done that.  We run a registered copy of Malwarebytes on each client in additon to Trend Micro AV.  Not sure where to turn from here.  We'll see how things go today (Monday).

Thanks
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Expert Comment

by:Merete
ID: 37097462
reboot everyone cheesebugah simple steps :)
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Accepted Solution

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cheesebugah earned 0 total points
ID: 37101526
Reboot everyone?!  Cute.  I did some more poking around the other day and he can run the program in Firefox just fine.  I am going to upgrade him to IE 9 and see if it flies.  Not sure where else to go from here?  
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Author Closing Comment

by:cheesebugah
ID: 37499014
The upgrade seems to have fixed the issue.
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