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Toshiba laptop bios password

A customer brought in a toshiba laptop a505-s6980 and I'am trying to get passed the bios password. does anyone know any steps around this type of toshiba model.?
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itworks4u
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itworks4u
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1 Solution
 
Dr. KlahnPrincipal Software EngineerCommented:
See the EE article on laptop BIOS passwords.  For Toshiba products:

See this page first:  http://web1.toshiba.ca/support/TechSupport/TSBs/ALL/-TSB000593.htm
  "Only an Authorized Service Provider can clear a Password if it has been forgotten. You will be required to show proof of ownership to the ASP prior to having the Password removed this way."
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itworks4uAuthor Commented:
yes but till you can get pasted the bois password you can't boot to cd thank you for the try.
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Gerwin Jansen, EE MVETopic Advisor Commented:
There is probably a jumper on the main board under or near the memory modules, can you locate it, how is it labeled?
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skaraiCommented:
In a hardened case like this resetting the cmos either via jumper or by removing the cmos battery is your only option. I would suggest caution since the hdd might be pwd locked as well. In a case like this I would remove the hdd first and hook it up to a different machine to see whether you can gain acees to it without problems.
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nobusCommented:
you cannot remove the bios password by removing the battery, BECAUSE it is NOT stored in the BIOS, but in a SECURITY chip

read the info in DRKlahns laptop BIOS link...plse...
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Gerwin Jansen, EE MVETopic Advisor Commented:
Plain answer: just ask your customer.
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itworks4uAuthor Commented:
The Laptop was returned to the company by a disgruntled employee I wish it was that simple.  Also I have looked and there no jumpers under the Memory.  But I can access the data on another system, but the customer sure would like to us the rest of the company‚Äôs asset.  I have looked at the customers receipt from a big box store and it does not have a serial number of any of the 3 system they bought   so how can one prove it was theirs I am beginning to believe the customer is out of luck.
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nobusCommented:
it sure looks like it...
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Gerwin Jansen, EE MVETopic Advisor Commented:
>> I have looked at the customers receipt from a big box store
You could contact the store, explain it to them, maybe even claiming warranty.
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itworks4uAuthor Commented:
Called the store and gave them a receipt number and they were able to get us serial number documentation base on that receipt number.
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