Outlook 2010 - Emails are showing as read even when they haven't been highlighted
Posted on 2011-10-31
We have 2 users out of 700 who are having this issue. They will receive a new e-mail. In approximately 2 - 15 minutes they will look again and the e-mail shows as Read (no longer in bold type), even though it was never highlighted. Every new e-mail they get, will switch over to show Read. I saw this happen myself and haven't been able to find any anything about it anywhere. I have changed all of the settings that I can find, un-intstalled and re-installed the software, upgraded one system from Office 2007 to 2010, but I have had no luck. This is getting to be an issue since neither person knows if they have already looked at something or not.
Any help is appreciated.