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Outlook 2010 - Emails are showing as read even when they haven't been highlighted

Posted on 2011-10-31
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Last Modified: 2016-11-05
We have 2 users out of 700 who are having this issue.  They will receive a new e-mail.  In approximately 2 - 15 minutes they will look again and the e-mail shows as Read (no longer in bold type), even though it was never highlighted.  Every new e-mail they get, will switch over to show Read.  I saw this happen myself and haven't been able to find any anything about it anywhere.  I have changed all of the settings that I can find, un-intstalled and re-installed the software, upgraded one system from Office 2007 to 2010, but I have had no luck.  This is getting to be an issue since neither person knows if they have already looked at something or not.  

Any help is appreciated.
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Question by:neptuneit
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Expert Comment

by:dibi
ID: 37059233
Maybe the user created an incoming-mail-rule (accidently). Rules are synced with Exchange - check them.
Is the mail shown as read on OWA, too?
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by:neptuneit
ID: 37059274
We had checked the rules previously but there was nothing there.  Also when we just logged into webmail, they show as read there, but I would think that would be normal since they all sync at the same place.
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by:dibi
ID: 37059281
Yes, it is normal - assuming, Outlook acts normal. Just wanted to be sure!

Are the users using POP3? After receiving a POP3-Mail, they're marked as read.
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by:neptuneit
ID: 37059369
No, we don't use POP3
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by:dibi
ID: 37059430
What about the preview area (I don't know the exact English translation)?

Is there a rule for  "automatic formatting"?
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by:amenezes0617
ID: 37059969
Is it possible they are reading them on a mobile device? Or that someone else has their mailbox open in their own Outlook and are reading their emails?
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Author Comment

by:neptuneit
ID: 37060400
He does not have preview on, but he does have a blackberry. When we Looked at it today it showed two new emails. But as soon as it synced with the blackberry server, they both went to Read.  
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by:neptuneit
ID: 37072924
Today I turned off the cached file and re-created the cached file, thinking it might be corrupt, but still no luck.
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by:amenezes0617
ID: 37073233
Have you tried turning off his blackberry for a day to see if that helps?
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by:neptuneit
ID: 37073238
No, but I will try it tomorrow when he comes in.
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Author Comment

by:neptuneit
ID: 37108564
OK, was finally able to get with him.  We turned his mobile device off for approximately 4 hours, but it made no difference.
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Accepted Solution

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neptuneit earned 0 total points
ID: 37207072
Additional information.  Before we opened a Microsoft Support call, I tried one last thing, which was to upgrade the IOS on the blackberry.  I wanted to make sure I tried everything possible before spending the money.  That upgrade appears to have fixed the problem, he has now been over a week and his mail is now working correctly.
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Author Closing Comment

by:neptuneit
ID: 37233381
None of the suggestions really helped to resolve the problem.  Most of the research I found on this issue just seemed to say that after a day or two, it suddenly started working.  In this instance, the IOS upgrade of the blackberry appears to have been the solution.
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Expert Comment

by:John Murphy
ID: 41875622
This problem just started happening to me.  I am using Outlook 2010, with a Gmail account,  Windows 8 computer.  I have many folders set up and rules that send emails to whichever folder the email concerns.  If I delete all my rules, then the emails stay in the Inbox and are NOT marked as read, at least not until I actually open them in a separate window and read them (which is the way it IS SUPPOSED TO WORK, I think). In the reading pane > Options everything is unchecked.  I do not read emails on my phone, however I do have the mobile Gmail App on my phone.  When I use that app to look at Gmail,  I keep all the mail checked as unread, and IF i open an email, I make sure it goes back to unread status when I close the email and  the app.  This just started happening about 1 month ago.  None of the solutions presented here have worked.  HELP!!!????
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