Outlook 2010 - Emails are showing as read even when they haven't been highlighted
We have 2 users out of 700 who are having this issue. They will receive a new e-mail. In approximately 2 - 15 minutes they will look again and the e-mail shows as Read (no longer in bold type), even though it was never highlighted. Every new e-mail they get, will switch over to show Read. I saw this happen myself and haven't been able to find any anything about it anywhere. I have changed all of the settings that I can find, un-intstalled and re-installed the software, upgraded one system from Office 2007 to 2010, but I have had no luck. This is getting to be an issue since neither person knows if they have already looked at something or not.
Any help is appreciated.
Any help is appreciated.
ASKER
We had checked the rules previously but there was nothing there. Also when we just logged into webmail, they show as read there, but I would think that would be normal since they all sync at the same place.
Yes, it is normal - assuming, Outlook acts normal. Just wanted to be sure!
Are the users using POP3? After receiving a POP3-Mail, they're marked as read.
Are the users using POP3? After receiving a POP3-Mail, they're marked as read.
ASKER
No, we don't use POP3
What about the preview area (I don't know the exact English translation)?
Is there a rule for "automatic formatting"?
Is there a rule for "automatic formatting"?
Is it possible they are reading them on a mobile device? Or that someone else has their mailbox open in their own Outlook and are reading their emails?
ASKER
He does not have preview on, but he does have a blackberry. When we Looked at it today it showed two new emails. But as soon as it synced with the blackberry server, they both went to Read.
ASKER
Today I turned off the cached file and re-created the cached file, thinking it might be corrupt, but still no luck.
Have you tried turning off his blackberry for a day to see if that helps?
ASKER
No, but I will try it tomorrow when he comes in.
ASKER
OK, was finally able to get with him. We turned his mobile device off for approximately 4 hours, but it made no difference.
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ASKER
None of the suggestions really helped to resolve the problem. Most of the research I found on this issue just seemed to say that after a day or two, it suddenly started working. In this instance, the IOS upgrade of the blackberry appears to have been the solution.
This problem just started happening to me. I am using Outlook 2010, with a Gmail account, Windows 8 computer. I have many folders set up and rules that send emails to whichever folder the email concerns. If I delete all my rules, then the emails stay in the Inbox and are NOT marked as read, at least not until I actually open them in a separate window and read them (which is the way it IS SUPPOSED TO WORK, I think). In the reading pane > Options everything is unchecked. I do not read emails on my phone, however I do have the mobile Gmail App on my phone. When I use that app to look at Gmail, I keep all the mail checked as unread, and IF i open an email, I make sure it goes back to unread status when I close the email and the app. This just started happening about 1 month ago. None of the solutions presented here have worked. HELP!!!????
Is the mail shown as read on OWA, too?