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  • Status: Solved
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Outlook 2007 constant crashing

Hi,

I am having a problem with 1 PC on the network running Outlook 2007 on Win7 Ultimate (64) connected to a SBS2008 domain and exchange server. All was fine up until last week and now outlook crashes every time you open it, even in safe mode. The worrying thing is that when this user logs on to another PC with a working outlook the exact same issue occurs. It's like his server account has a problem. I have:

Uninstalled/Reinstalled office
Ran Virus/Malware scans
Removed all user profiles and recreated the profile
deleted .ost files
removed AVG anti-virus
Applied all updates/service packs
done a system restore and rolled the machine back to a known working date.

The event log gives the following:

Fault bucket 418557977, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 12.0.4518.1014
P3: 4542840f
P4: OUTLOOK.EXE
P5: 12.0.4518.1014
P6: 4542840f
P7: c0000005
P8: 000456b7
P9:
P10:

Attached files:
C:\Users\jonm\AppData\Local\Temp\1950355.cvr
C:\Users\jonm\AppData\Local\Temp\1950371.od
C:\Users\jonm\AppData\Local\Temp\1948421.od
C:\Users\jonm\AppData\Local\Temp\CVRBB05.tmp.cvr
C:\Users\jonm\AppData\Local\Temp\WERC33F.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\jonm\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_7b3883ed5838f2a92f58113fe977bc3457b0bb64_0c19ef00

Analysis symbol:
Rechecking for solution: 0
Report Id: ceddf779-0403-11e1-b8ac-00064f9ab4b7
Report Status: 0

and also

Faulting application name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: 0x4542840f
Faulting module name: OUTLOOK.EXE, version: 12.0.4518.1014, time stamp: 0x4542840f
Exception code: 0xc0000005
Fault offset: 0x000456b7
Faulting process id: 0xba8
Faulting application start time: 0x01cc98108ff2c279
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
Report Id: ceddf779-0403-11e1-b8ac-00064f9ab4b7

Anyone got any ideas? I'm completely stumped!
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Affinitive
Asked:
Affinitive
  • 4
3 Solutions
 
sirakovCommented:
Outlook.exe 12.0.4518.1014 is the original Outlook
Please apply SP2 for Outlook 2007, the executable should read > 12.0.6423.1000
If this does not fix your corrupted mailbox you can recreate it doing this :
*Export the affected user mailbox to a .pst file
*use SCANPST.exe found in office12 folder and repair any errors in the PST
*Deactivate the affected user mailbox from the exchange
*Create a brand new mailbox for him
*Import back the repaired pst file
The deactivated MBX will be automatically deleted after 30 days
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shefamCommented:
To add to what sirakov suggested - I have a few questions

User with issue - had this user ever logged onto the 2nd pc in question prior to the original issue starting on the 1st pc.  

Can you login to the 1st pc and duplicate the issue? If you cannot duplicate the issue...

Have the user login to a pc he/she has never logged into before (and you know Outlook works for another user as well)  - see if the issue can be duplicated again
Have another user login to the pc's that presented the issue for your user and see if the issue can be duplicate

If it cannot - rebuild the profile on the local machine with the issue for the user with the issue -

If it can - delete /deactivate the affected user as suggested by sirakov
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AffinitiveAuthor Commented:
Thanks for your responses.

The error log I posted was from after I removed and reinstalled hence no service pack. I have this morning reinstalled SP3 but still the same issue.

Not sure if it's relevant but I also now get this event log:
The store C:\Users\jonm\AppData\Local\Microsoft\Outlook\outlook5.ost is being re-pushed to the indexer for the following reason: First connection to the indexer.

Other users can log on here without issue but this user cannot log in to any other PC without Outlook crashing so I suspect it's a mailbox issue.

I will attempt the solution offered by sirakov and report back.
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AffinitiveAuthor Commented:
Although I am unable to export to PST as I am unable to get in to outlook even in safe mode!?!
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AffinitiveAuthor Commented:
I managed to resolve the issue simply by start>run>outlook /cleanviews

thanks anyway guys.
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AffinitiveAuthor Commented:
Start, Run, Outlook.exe /cleanviews did the job for me.
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