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Why can't I print to my HP Deskjet 6840?

Posted on 2011-10-31
Medium Priority
Last Modified: 2012-05-12
I have an HP Deskjet 6840 connected wirelessly to my LAN.   I can print to it from other computers in the domain, but not from this one.   Some run Windows 7, others run XP.   I can connect to it using a browser, but cannot print a test page.   I have tried disabling Windows firewall, but it makes no difference.
Question by:DoctorK12008
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Expert Comment

ID: 37060644
What happens when you print? Do you get any error messages? Do the lights flash on the printer, telling you it's receiving data? Do you print via a server, or direct to the printer (via a Standard TCP/IP port)? Which driver do you use? Which operating system are you using?
LVL 93

Accepted Solution

nobus earned 2000 total points
ID: 37061662
try uninstalling the printer completely form your pc -then reinstall with latest driver -pick the correct OS version :

Author Comment

ID: 37062244
WIndows 7 Professional 64-bit.   The printer shows up in Devices & Printers with an exclamation point.   No messages appear when I try to print.   No lights flash on the printer.   I print direct to the printer.   How do I completely remove the printer?   If I do this and try to delete the TCIP/IP port, it says the port is still in use.
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LVL 93

Expert Comment

ID: 37063748
>>  The printer shows up in Devices & Printers with an exclamation point  <<  that means a corrupt install
i believe you connect over lan?
for the uninstall here instructions :  http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

Author Closing Comment

ID: 37067105
Instructions worked perfectly.   I had tried to shortcut the process by leaving ou the wired connection.
LVL 93

Expert Comment

ID: 37068178
tx for the feedback - useful

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