Sending Lotus Notes Document Links to Outlook users

Posted on 2011-11-01
Last Modified: 2013-12-18
I'm running into a very odd problem with sending Notes DocLinks to Outlook user, and was hoping someone could provide some insight.

We have some Lotus Notes users that have been migrated to Exchange/Outlook, each users Notes person document was edited to include a forwarding address so that new mail would be routed to exchange. These user are having issues opening Notes DocLinks in Outlook.

When these migrated users received a message containing a DocLink, the message has been converted to plain text and the link is replaced with the text (Document Link: <database name>)

Here's the odd part. If create a new person document, specifc it's Mail System as "Other Internet Mail" and put in an Exchange account as a forwarding address, the links come in properly. I've edited an existing person document to match the set-up of the new one, but it doesn't make a difference.

Does anyone have an idea why Domino is converting the messages sent to migrated Notes users?

Question by:pathix
    LVL 10

    Expert Comment

    Check the users setting for preffered mail format.

    It could be getting changed to NotesRTF to Mime or other way before sending.

    Author Comment

    All the person documents in question are set to "Keep in senders' format"
    LVL 46

    Expert Comment

    by:Sjef Bosman
    Any other differences in the Person document? The Domain name for instance?
    LVL 1

    Expert Comment

    by:Hans Holt, Ph.D.
    The plain text for at Notes link should read:

    notes://<server>/<database or unique ID>/<view or 0>/<document unique ID>

    Some companies make conversion products.

    Accepted Solution

    Reconfiguring the SMTP router to send as HTML resolved this issue

    Author Closing Comment

    Found solution searching online

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