Errors printing some PDF files
Posted on 2011-11-01
Some PDF files create a problem when I try to print them:
The spooler stops working
The following error message shows up in the windoes event log:
Application error, event ID 1000, with the following details.
"Faulting application name: spoolsv.exe, version: 6.1.7601.17514, time stamp: 0x4ce7b4e7
Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp: 0x462fe8cf
Exception code: 0xc0000005
Fault offset: 0x000000000002b54c
Faulting process id: 0x1100
Faulting application start time: 0x01cc9809c9cca705
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\ZSR.dll
Report Id: 26ce0dff-0491-11e1-915f-001fe1d16113"
Once it happens, the only way to clear it is to delete the files from .../spool/printers/ directory and restart the spooler.
The error does not happen with every PDF file, just few of them but when a file creates that problem it keeps creating it consistently on different computers.
All computers are running windows7 some 64bit and some 32bit.
I have updated printer drivers but it did not fix the issue.