Errors printing some PDF files

Posted on 2011-11-01
Last Modified: 2012-05-12
Some PDF files create a problem when I try to print them:
The spooler stops working
The following error message shows up in the windoes event log:
Application error, event ID 1000, with the following details.
"Faulting application name: spoolsv.exe, version: 6.1.7601.17514, time stamp: 0x4ce7b4e7
Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp: 0x462fe8cf
Exception code: 0xc0000005
Fault offset: 0x000000000002b54c
Faulting process id: 0x1100
Faulting application start time: 0x01cc9809c9cca705
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\ZSR.dll
Report Id: 26ce0dff-0491-11e1-915f-001fe1d16113"

Once it happens, the only way to clear it is to delete the files from .../spool/printers/ directory and restart the spooler.
The error does not happen with every PDF file, just few of them but when a file creates that problem it keeps creating it consistently on different computers.
All computers are running windows7 some 64bit and some 32bit.
I have updated printer drivers but it did not fix the issue.
Question by:ivolach
    LVL 21

    Expert Comment

    Have you tried using a PostScript driver on these printers?  The default option is usually PCL.
    LVL 1

    Accepted Solution


    Author Comment

    I could not find the proper driver for HP LaserJet1018 so could not test mcsween solution.
    The only solution that seems to work is using 'fineprint' driver and I was wondering:
    1. Is this problem is specific to HP printers? in these days, getting another printer may be more economicla than buying fineprint

    2. Why am I having this problem with a limited number of PDF files? most seems to print OK.
    LVL 21

    Expert Comment

    Try the Universal Print Driver from HP.  Update the driver for the printer with this one and see if this fixes your problem.  I've linked to the Win 7 x86 version.  I don't think this includes the USB drivers so just go to the printer's properties and update driver rather than deleting the printer and trying to re-add it so you don't loose your USB connectivity.
    LVL 1

    Expert Comment

    These drivers will not work with the HP 1018 since this is a host based printer, i.e. it's a dumb printer that doesn't support PCL or PostScript.

    The host-based software uses the computer's resources to process print commands and rasterizing data, taking advantage of the computer's memory and processing power. Host-Based printing is a cost-effective printing technology that enables printers to utilize the processing power and memory resources of the PC (or the Host). In comparison, PDL-based printers use the processor and memory resources of the printer.

    Featured Post

    Do You Know the 4 Main Threat Actor Types?

    Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

    Join & Write a Comment

    INTRODUCTION The purpose of this document is to demonstrate the Installation and configuration of the Data Protection Manager product. Note that this demonstration was prepared on the basis of Windows OS is 2008 R2 and DPM 2010. DATA PROTECTI…
    Recently Microsoft released a brand new function called CONCAT. It's supposed to replace its predecessor CONCATENATE. But how does it work? And what's new? In this article, we take a closer look at all of this - we even included an exercise file for…
    In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
    With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

    729 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now