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Errors printing some PDF files

Some PDF files create a problem when I try to print them:
The spooler stops working
The following error message shows up in the windoes event log:
Application error, event ID 1000, with the following details.
"Faulting application name: spoolsv.exe, version: 6.1.7601.17514, time stamp: 0x4ce7b4e7
Faulting module name: ZSR.dll, version: 6.20.1625.0, time stamp: 0x462fe8cf
Exception code: 0xc0000005
Fault offset: 0x000000000002b54c
Faulting process id: 0x1100
Faulting application start time: 0x01cc9809c9cca705
Faulting application path: C:\Windows\System32\spoolsv.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\ZSR.dll
Report Id: 26ce0dff-0491-11e1-915f-001fe1d16113"

Once it happens, the only way to clear it is to delete the files from .../spool/printers/ directory and restart the spooler.
The error does not happen with every PDF file, just few of them but when a file creates that problem it keeps creating it consistently on different computers.
All computers are running windows7 some 64bit and some 32bit.
I have updated printer drivers but it did not fix the issue.
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ivolach
Asked:
ivolach
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1 Solution
 
mcsweenSr. Network AdministratorCommented:
Have you tried using a PostScript driver on these printers?  The default option is usually PCL.
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ivolachAuthor Commented:
I could not find the proper driver for HP LaserJet1018 so could not test mcsween solution.
The only solution that seems to work is using 'fineprint' driver and I was wondering:
1. Is this problem is specific to HP printers? in these days, getting another printer may be more economicla than buying fineprint

2. Why am I having this problem with a limited number of PDF files? most seems to print OK.
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mcsweenSr. Network AdministratorCommented:
Try the Universal Print Driver from HP.  Update the driver for the printer with this one and see if this fixes your problem.  I've linked to the Win 7 x86 version.  I don't think this includes the USB drivers so just go to the printer's properties and update driver rather than deleting the printer and trying to re-add it so you don't loose your USB connectivity.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=503548&prodNameId=503550&swEnvOID=4062&swLang=8&mode=2&taskId=135&swItem=lj-95984-2
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ebrjvdCommented:
These drivers will not work with the HP 1018 since this is a host based printer, i.e. it's a dumb printer that doesn't support PCL or PostScript.

The host-based software uses the computer's resources to process print commands and rasterizing data, taking advantage of the computer's memory and processing power. Host-Based printing is a cost-effective printing technology that enables printers to utilize the processing power and memory resources of the PC (or the Host). In comparison, PDL-based printers use the processor and memory resources of the printer.
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