odd disconnect issue
Posted on 2011-11-01
I have a server that I have a few people constantly connect to, both with mapped drives and using Radmin to connect to the console.
this server is the main application/reporting server for our order processing system.
The analyst that connects to it (and there are 3 people that have reported this) state that they will lose their connection to the server, their radmin connection drops, and they are unable to connect again, they lose their mapped drive, they get an error stating that the network path was not found, and the connection is not restored.
It will go on for a few minutes or so, and they are able to connect again. as far as I can see, I see nothing wrong with the server itself, it still looks up, and I can remote console in via the vsphere client (its a VM - esx 4.1), and can access the drives.
I am not certain of what is going on, if it was only 1 user, the issue would be them, but its 3 different people. Oddly enough, it never happens in the office, it only happens from home via a VPN connection. They have no other issues with any other servers, just this one particular server.
I look in the eventlogs and see a few errors around the time that it is happening, but nothing serious. There are several 1524 errors, for unloading the registry files for users that have services running under their name. we have about 24 services on this server running under a few specific user accounts - this is done by default by the vendor.
The only one that I see that is strange is a 4193 MSDTC error:
MS DTC started with the following settings (OFF = 0 and ON = 1):
Network Administration of Transactions = 0,
Network Clients = 0,
Inbound Distributed Transactions using Native MSDTC Protocol = 0,
Outbound Distributed Transactions using Native MSDTC Protocol = 0,
Transaction Internet Protocol (TIP) = 0,
XA Transactions = 0
Filtering Duplicate events = 1
Not sure of what the situation is unfortunately. And orf course I dont have much assistance of my p[eople that use it other than them sending me an email with the same screenshots stating that it is disconnected.
Any ideas of where to look to begin?