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Unable to Start SEPM 12.1

Posted on 2011-11-01
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I am not able to start the SEPM on the server. It says "Failed to connect to Server" so I check services that were set to autostart but not started.

These services I try to start but says a dependency service is needed

Symantec Endpoint Manager
Syamantec Quarantice Agent and Scanner

I try to start Symantec Central Quarantice but it says path not found.
c:\programfiles\symantec\quarantine\server\qserver.exe.  There is no such path on the machine.

Thanks.
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Question by:cebu1014
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by:Sudeep Sharma
ID: 37063922
When you go to Start> Run> Services.msc; do you see Symantec Endpoint Protection Manager Services stopped OR Symantec Embedded Database Services stopped??

Could you please upload the Catalina.out and scm-server-0.log from \Program files\Symantec\Symantec Endpoint Protection Manager\Tomcat\Logs

Sudeep
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by:cebu1014
ID: 37064431
I found the problem. Somehow the Inetpub folder under SEPM folder was moved. I saw the event log that APACHE was not starting.

What is TOMCAT by the way?
I will give you the points if you can help me with the following...

There is a problem with my diskspace on c drive where SEPM is installed getting really low due to updates to the symantec. In SEPM, can I point  the updates logs,client packages etc to be stored on a different drive letter?
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Sudeep Sharma earned 2000 total points
ID: 37065246
Tomcat is the web interface that runs on Java. SEPM make use of Tomcat to display the SEPM Console.

For Diskspace issues check the following:

Best Practices for configuring the number of content revisions to keep in Symantec Endpoint Protection Manager
http://www.symantec.com/docs/TECH92225 

Top 10 Symantec Best Practices - Deploying Symantec Endpoint Protection Architecture
http://www.symantec.com/docs/TECH92051 

Disk Space Management procedures for the Symantec Endpoint Protection Manager
http://www.symantec.com/docs/TECH96214

.dat files accumulating in the Inbox folder on SEPM
http://www.symantec.com/docs/TECH95166

Content Update files in the \Program FIles\Symantec Endpoint Protection\LiveUpdate are growing in size
http://www.symantec.com/docs/TECH105695

How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually.
http://www.symantec.com/docs/TECH103176

Symantec Endpoint Protection Manager directories contain many .TMP folders consuming large amounts of disk space
http://www.symantec.com/docs/TECH98416

I hope that would help.

Sudeep
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