user keeps getting winmail.dat when they should get pdf's and xls files
hi, i have a user that keeps getting winmail.dat instead of PDF's and xls files on there incoming emails.
we have disabled the routers spam filter and his AVG spam filter on the workstation.
He has recently had a new laptop. So it's not the machine. No one else in the business gets the issue. So we assume its his profile. or outlook.
Where can i look to sort this out.
cheers
we have disabled the routers spam filter and his AVG spam filter on the workstation.
He has recently had a new laptop. So it's not the machine. No one else in the business gets the issue. So we assume its his profile. or outlook.
Where can i look to sort this out.
cheers
ASKER
its an outook client on windows 7
we have exchange 2007 08.03.0083
we have exchange 2007 08.03.0083
I would check the mime settings, as well as anything related to message conversion.
Also Check the AD settings for this person, as well as outlook local settings ( see if you can reset them to default perhaps )
I hope this helps !
Also Check the AD settings for this person, as well as outlook local settings ( see if you can reset them to default perhaps )
I hope this helps !
it is a rather old and known issue, there are several workarounds http://email.about.com/od/outlooktips/qt/Prevent_Winmail_dat_Attachments_from_Being_Sent_in_Outlook.htm
ASKER
hi, there seems to be an issue with the users exchange account, it happens on another pc with the same user.
sorry for the delay, been off ill
sorry for the delay, been off ill
ASKER
I have now had an update from staff memebers. Where a few are getting the windat issue.
This could be an exchange issue.
what should i look at ?
This could be an exchange issue.
what should i look at ?
ASKER
hi, I have removed the AD account and mailbox for this user and remade him.
the use was called rich, I've now renamed the user to ra. And he still has the problem, the only thing that is the same is the email address and the display name.
I'm at a bit of a lose.
when he logs on as the new user name, it sets up a new profile on the pc.
I had created a temp mailbox and gave his user full rights to it. This worked fine.
any ideas
the use was called rich, I've now renamed the user to ra. And he still has the problem, the only thing that is the same is the email address and the display name.
I'm at a bit of a lose.
when he logs on as the new user name, it sets up a new profile on the pc.
I had created a temp mailbox and gave his user full rights to it. This worked fine.
any ideas
Recently I had a Customer with the same issue. Turns out it was caused by Postini in front of Exchange 2010. When bypassed the issue was gone
I'm only guessing but for me the antispam solution was doing additional inspection when it finds an offending word (like "rich" in your case). The email was modified somehow in a way that the client cannot display it.
You can easily test it. If an email that you receive as winmail.dat is sent to another user and he receives it OK. Then ask him to forward that same email to you. Now if you receive the email properly then you need to look what is between your exchange and internet.
I'm only guessing but for me the antispam solution was doing additional inspection when it finds an offending word (like "rich" in your case). The email was modified somehow in a way that the client cannot display it.
You can easily test it. If an email that you receive as winmail.dat is sent to another user and he receives it OK. Then ask him to forward that same email to you. Now if you receive the email properly then you need to look what is between your exchange and internet.
ASKER
hi, We have had a play. we have a watchguard firebox 550, we have done a firmware update on it.
What has happened. Is it, isn't happening as much as it did.
It seems to only happen once or twice a week.
the biggest difference we have noticed is the removeal of the old AD account and using a different one.
very random
What has happened. Is it, isn't happening as much as it did.
It seems to only happen once or twice a week.
the biggest difference we have noticed is the removeal of the old AD account and using a different one.
very random
ASKER
hi, we now have an issue where it's happening to 3 staff so far in the last few days.
The exchange server and watchguard are fully updated.
We can't look at disabling the antispam software as it happens so few times over the last month. The staff would go mad having all the spam come in iver weeks. And we wouldn't know if or when it may have happened any way.
any other ideas
The exchange server and watchguard are fully updated.
We can't look at disabling the antispam software as it happens so few times over the last month. The staff would go mad having all the spam come in iver weeks. And we wouldn't know if or when it may have happened any way.
any other ideas
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
couldn't resolve it any other way
If the one sending the email is using a MAC client then this is a known issue resolved with RU4 for exchange 2007 sp3
http://www.microsoft.com/download/en/details.aspx?id=26692