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How to find a mail

krishab46
krishab46 asked
on
Hi

Just wanted to ask one thing that today I sent a mail of 15 MB attachment from my outlook 2003
but our exchange 2010 allows sending 10 MB attachments only, soon I realised that I did a mistake
But suddenly that 15 MB mail disappeared, Niether I can find it in sent items, nor outbox
nor inbox or any other folder, if I log into OWA then also the same situation exists. could
you please tell how to track that mail, Can we check outlook 2003 logs, if yes there were to find them or is there any other
way to find out, that what actually happened to that mail.

Thanks
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Sunil ChauhanConsultant
BRONZE EXPERT

Commented:
are you sure you hit send button? it seems you might have discarded it.
Sunil ChauhanConsultant
BRONZE EXPERT

Commented:
also plz check outbox folder.
BRONZE EXPERT
Commented:
you can only search logs, if logging was enabled.  you can turn logging on in outlook in the follwoing manner:

Turn on logging

-    On the Tools menu, click Options.
-    On the Other tab, click Advanced Options.
-    Select the Enable logging (troubleshooting) check box, and then click OK two times.
-    Restart Outlook.

Repeat the process in sending the oversized email - search the logs for what happens.  You might find out what happened the first time you attempted the send.

Don't forget to shut off logging:

Turn off logging

-    On the Tools menu, click Options.
-    On the Other tab, click Advanced Options.
-    Clear the Enable logging (troubleshooting) check box, and then click OK two times.

Hope this helps.

Robstg
BRONZE EXPERT

Commented:
Any updates? Questions?

Robstg

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