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Crystal Reports 8.5 exports to excel 8 xls results in file with every other line blank

Last Modified: 2012-08-13
I am at a client's site. They are using Crystal Reports for ACCPAC Advantage Series v8.5

They have numerous reports that are called by WinAutomation v Professional.

WinAutomation jobs first set some variables which call up predefined Crystal Reports. The reports run are then 'FORMATED' as EXCEL8 XLS and saved to a folder, which then FTPs the file to a site and then emails the client that their file is at the site for them to pick it up.

I am having problems with one report. I have run the report outside of WinAutomation so that we could take that out the mix.

When I run the report in Crystal Reports manually and then export to EXCEL8 XLS Format with destination as disk and save it to my desktop, the resulting .xls file shows an additional line between each line. So the report shows data on lines 1,3,5,7,9 and there is a blank row on lines 2,4,6,8. I run a similar report and it is fine.

There has to be something in the problem report that is adding this blank row. I am too new to Crystal Reports to know much about how reports are formated or created.

Thanks in advance.

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