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Dell Servier HDD out

Dell Poweredge 710
Windows server 2003
Running Citrix Xenserver

My school network stopped working and the message on the front of the case is saying there is a drive fault.  I tried to run the systems diagnostic utility and got a message saying the diagnostics platform is empty.  When I tried to update the platform I got a message saying the network is not configured.

I believe the HD that the message referenced is toast... am I right or are there other things I need to check on first?
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I didn't set it up but believe we do not have it set up with raid.
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It is configured with RAID and I ran the perc utility and it says drive 4 has failed.  I have reseated the drive and it is still showing as failed. I called support and I need to run the dset tool on it.  So I need to figure out how to do that.  I am not able to sync with it using the Xencenter management tool so am not sure how I will download it and run it on the server.

I was trained as a programmer so am trying to learn the server side as I go.
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Okay thanks,  I will try some of your suggestions on Sunday.  I was trained as a programmer and hired to maintain the network for a 300 student school.  I am desperately learning as fast as I can as I go along.
Sorry it took so long to complete this question.  I got a utility from Dell and it shows bad blocks so we will try to repair that.  Thanks all for the answers.