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Locked touch display panel Ricoh Aficio MP C2500

Erik Mcfrazier
Last Modified: 2012-05-12
I just acquired  a Savin C2525, but it's really a debranded Ricoh MP C2500. I had a few issues with it that have been worked out, but there is still a problem with the touch display panel. It looks fine, the display works, but the touch feature is locked or disabled, and I can't figure out how to either reset the machine, or enable the panel.

Quick background:

I run a computer repair shop, so I am very familiar with technology, but I hate copiers and printers. I can do some maintenance and configure them, but that's about where my experience ends.

The printer works, and I can make copies.
I can log into the web interface.
I have tried to reset the device, but it did not fix the touchpanel
There are no errors or error indicator lights on.

And I don't know if this is normal, but when the copier starts up after it's done initializing the display is completely up, there is a medium long beep.

Any help is appreciated. Thanks.
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