We help IT Professionals succeed at work.
Get Started

Adsl router internet light

EdwardWatts asked
Last Modified: 2012-05-12
I have a problem with a talktalk broadband issue. Just recently it lost the connection to the internet. According to talktalk all the lines to the house are ok. I get the adsl light green but the internet light is red. All the settings inc password & username are the same as when it was working. I have checked it at the master socket, and also with a new adsl router (the one connected is a Belkin), still the same. I have tried new cables  & filter between the pc, phone socket and router. Still red light on internet but green adsl light. I have contacted Talk Talk who insist the problem is not at their end, they will send out an engineer, but will charge £150 if the problem is down to my equipment or cables (the phones work ok on all phone sockets). Has any one got any ideas, before I risk paying £150 and call their engineer. Note. I am a computer technician, but this has got me beat!
Watch Question
Fixer of Problems
Most Valuable Expert 2014
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE