Ive been doing some reading and Im aware that some so-called ISP's are not really what I recognize to be proper ISP companies.
In the UK the proper ISP I think are:
- BT - Deal with both residential, small-to-medium & corporations
- ATOS Origin - Deal with both residential, small-to-medium & corporations
- AT&T - I think deal more with Government stuff rather than commercial
- O2 Airwave - I think mainly mobile company
Not so real ISP companies
- Virgin Media
- NTL - I think are a sub-sidery of Virgin Media but last time I heard deal with the Business Internet connection
- SKY - Mainly tv packages but yes offer internet service
- Talk Talk - Offers internet services
- PlusNet - Offers internet services
How to go about receiving the correct information on what an ISP specifically provides, rather than later finding out after signing the contract that the advice was ambiguous even though it may well be able to be provided but causing extra complex configurations on the customer side or even having to pay for so-called extra service on top of the so-called already agreed contract, or the service that I wanted was not there or NOT compatible with my own equipment etc..
The only option I can think of is saying 'NO' to payment as received 'ambiguous advice and not been provided with the service as per what was discussed' as they are supposed to be giving the advice I thought although some claim 'NOT' to be advisors so they are not responsible. This I find total ludicrous.
This question maybe more related to corporations without me realising this..
The advice would be appreciated..
Qns1. Should I really have to get an IT Lawyer to draw up a contract for these types of unforeseen issues, rather than just signing their own contract - ?