troubleshooting Question

Unable to view external email in shared inbox

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netfriendsinc asked on
3 Comments1 Solution490 ViewsLast Modified:
Environment:Server 2003, Exchange 2003 Enterprise, Outlook 2010, WinXP.

Situation: A user with publishing editor privileges is unable to view ANY external emails in the shared users inbox. The user can view ALL internal email in the inbox. No other users are affected and this only occurs for the user with one specific mailbox. Additionally logging in to OWA using the users credentials and opening the shared mailbox produces the same result. Internal emails are viewable but no external emails are visable.

Troubleshooting performed: The users Outlook profile was deleted and recreated. The sharing permissions were removed and re-added. Permissions in AD were removed and added on the shared users mailbox.

Any help in resolving this dilemma will be greatly appreciated.    
Jian An Lim
Solutions Architect
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