We help IT Professionals succeed at work.
Get Started

Slow Streaming Video

rhavey
rhavey asked
on
492 Views
Last Modified: 2012-05-12
This is probably a violation of policy, but I have 2 customers with similar problems.  Both customers are having trouble viewing streamed video.  If I need to post twice, let me know.  If the Windows 7 zone is incorrect, please steer me to the correct zone.

The first customer has a basic cable connection.  I ran the Speakeasy speed test with her laptop and it came back as 0.8Mbps x 0.6Mbps.  I tried the same test with my own laptop and it was reprted as 4.8Mbps x 0.8Mbps.  The connection is nominally 5 x 1.  Her connection is still faster than DSL speed so the video stream should be smooth, but when she tries to view a video, the video keeps stopping to buffer more content.  The OS is WIndows 7 Home Premium and the browser is IE9.  My laptop OS is Windows 7 Pro.  The connection is wireless to a Linksys WRT54G router.

The second customer has a Verizon FiOS connection.  I did not run a test myself, but before he asked me, he contacted Verizon and he measured close to the nominal 15Mbps x 5Mbps using Verizon's speed test..  He is says watching a video is like watching a slide show.  I haven't been to the customer site to test with other equpment, but he tried the laptop on his office DSL connection with the same result.  This customer has Windows 7 and has tried both IE8 and Firefox.  The connection is wireless through a Verizon provided ActionTek router (probably the 802.11g version).

Clearing browser cache on these computers did no good.

What do I have to do to bring the streming to acceptable speeds for these 2 systems?
Comment
Watch Question
Commented:
This problem has been solved!
Unlock 1 Answer and 17 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE