This is probably a violation of policy, but I have 2 customers with similar problems. Both customers are having trouble viewing streamed video. If I need to post twice, let me know. If the Windows 7 zone is incorrect, please steer me to the correct zone.
The first customer has a basic cable connection. I ran the Speakeasy speed test with her laptop and it came back as 0.8Mbps x 0.6Mbps. I tried the same test with my own laptop and it was reprted as 4.8Mbps x 0.8Mbps. The connection is nominally 5 x 1. Her connection is still faster than DSL speed so the video stream should be smooth, but when she tries to view a video, the video keeps stopping to buffer more content. The OS is WIndows 7 Home Premium and the browser is IE9. My laptop OS is Windows 7 Pro. The connection is wireless to a Linksys WRT54G router.
The second customer has a Verizon FiOS connection. I did not run a test myself, but before he asked me, he contacted Verizon and he measured close to the nominal 15Mbps x 5Mbps using Verizon's speed test.. He is says watching a video is like watching a slide show. I haven't been to the customer site to test with other equpment, but he tried the laptop on his office DSL connection with the same result. This customer has Windows 7 and has tried both IE8 and Firefox. The connection is wireless through a Verizon provided ActionTek router (probably the 802.11g version).
Clearing browser cache on these computers did no good.
What do I have to do to bring the streming to acceptable speeds for these 2 systems?