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Slow Streaming Video

rhavey asked
Last Modified: 2012-05-12
This is probably a violation of policy, but I have 2 customers with similar problems.  Both customers are having trouble viewing streamed video.  If I need to post twice, let me know.  If the Windows 7 zone is incorrect, please steer me to the correct zone.

The first customer has a basic cable connection.  I ran the Speakeasy speed test with her laptop and it came back as 0.8Mbps x 0.6Mbps.  I tried the same test with my own laptop and it was reprted as 4.8Mbps x 0.8Mbps.  The connection is nominally 5 x 1.  Her connection is still faster than DSL speed so the video stream should be smooth, but when she tries to view a video, the video keeps stopping to buffer more content.  The OS is WIndows 7 Home Premium and the browser is IE9.  My laptop OS is Windows 7 Pro.  The connection is wireless to a Linksys WRT54G router.

The second customer has a Verizon FiOS connection.  I did not run a test myself, but before he asked me, he contacted Verizon and he measured close to the nominal 15Mbps x 5Mbps using Verizon's speed test..  He is says watching a video is like watching a slide show.  I haven't been to the customer site to test with other equpment, but he tried the laptop on his office DSL connection with the same result.  This customer has Windows 7 and has tried both IE8 and Firefox.  The connection is wireless through a Verizon provided ActionTek router (probably the 802.11g version).

Clearing browser cache on these computers did no good.

What do I have to do to bring the streming to acceptable speeds for these 2 systems?
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