troubleshooting Question

ACRONIS BACKUP FAILURE

Avatar of GadgetDude
GadgetDudeFlag for United States of America asked on
System UtilitiesStorage SoftwareAcronis
15 Comments2 Solutions1857 ViewsLast Modified:
Attempted backup of an external HD ("H") for my multimedia. The backup crashed, and here is the log contents of the failure:

"<?xml version="1.0" encoding="UTF-8" ?>
<log build="6942" product="Acronis True Image Home" task="FE9CD457-69B5-487A-ABBB-E3ABABD949D4" task_name="(H) MOVIES &amp; VIDEOS" uuid="47D0476E-C659-41A4-B96A-ED4A91208207" version="14.0">
      <event code="2" id="1" level="2" message="Operation (H) MOVIES &amp; VIDEOS started." module="100" time="1320196629" />
      <event code="503" id="2" level="2" message="Analyzing partition '0-0'..." module="1" time="1320196629" />
      <event code="503" id="3" level="2" message="Analyzing partition '1-1'..." module="1" time="1320196630" />
      <event code="503" id="4" level="2" message="Analyzing partition 'D:'..." module="1" time="1320196630" />
      <event code="503" id="5" level="2" message="Analyzing partition 'C:'..." module="1" time="1320196630" />
      <event code="503" id="6" level="2" message="Analyzing partition '0-0'..." module="1" time="1320196631" />
      <event code="503" id="7" level="2" message="Analyzing partition 'E:'..." module="1" time="1320196631" />
      <event code="503" id="8" level="2" message="Analyzing partition '0-0'..." module="1" time="1320196632" />
      <event code="503" id="9" level="2" message="Analyzing partition 'I:'..." module="1" time="1320196633" />
      <event code="503" id="10" level="2" message="Analyzing partition '0-0'..." module="1" time="1320196634" />
      <event code="503" id="11" level="2" message="Analyzing partition 'G:'..." module="1" time="1320196634" />
      <event code="503" id="12" level="2" message="Analyzing partition '0-0'..." module="1" time="1320196634" />
      <event code="503" id="13" level="2" message="Analyzing partition 'F:'..." module="1" time="1320196635" />
      <event code="503" id="14" level="2" message="Analyzing partition '0-0'..." module="1" time="1320196635" />
      <event code="503" id="15" level="2" message="Analyzing partition 'H:'..." module="1" time="1320196636" />
      <event code="11" id="16" level="2" message="Priority changed to Low." module="100" time="1320196638" />
      <event code="1008" id="17" level="2" message="&lt;bold>Create Differential Backup Archive&lt;/bold>&lt;endl/>&lt;tabpoint value=30>&lt;indent value=4>From:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>NTFS (C:), MOVIES &amp; VIDEOS (H:)&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>Compression:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>Normal&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>&lt;/indent>&lt;endl/>" module="11" time="1320196638" />
      <event code="504" id="18" level="2" message="Pending operation 147 started: 'Creating partition image'." module="1" time="1320196638" />
      <event code="506" id="19" level="2" message="Locking partition C:..." module="1" time="1320196638" />
      <event code="1008" id="20" level="2" message="Backing up to file:&#9;&lt;indent value=10>&lt;textcolor value=&quot;navyblue&quot;>&quot;I:\External System Drives\(H)_MOVIES_&amp;_VIDEOS.tib&quot;&lt;/textcolor>&lt;/indent>&lt;indent value=4>&lt;endl/>" module="11" time="1320196660" />
      <event code="504" id="21" level="2" message="Pending operation 147 started: 'Creating partition image'." module="1" time="1320198105" />
      <event code="506" id="22" level="2" message="Locking partition H:..." module="1" time="1320198105" />
      <event code="502" id="23" level="4" line_tag="0x65B5EB70110946FA" message="Operation with partition 'H:' was terminated.&#10;Details:&#10;&lt;indent>Unable to create volume snapshot (0x70021)&#10; &#32; &#32;Tag = 0xDF81DA2C74EC508F&#10;Failed to set snapshot bitmap. (0x10C44E)&#10; &#32; &#32;blocks = 15D50CE0)&#10; &#32; &#32;Tag = 0x14181C22EF45ADAE&#10;Not locked. (0x9)&#10; &#32; &#32;code = E0000008)&#10; &#32; &#32;Tag = 0x2AACB7B2AB852AC&lt;/indent>" module="1" time="1320198117">
            <event code="33" id="24" level="4" line_tag="0xDF81DA2C74EC508F" message="Unable to create volume snapshot" module="7" time="1320198117">
                  <event code="50254" id="25" level="4" line_tag="0x14181C22EF45ADAE" message="Failed to set snapshot bitmap." module="16" time="1320198117">
                        <field name="blocks" type="TULong64">
                              366284000
                        </field>
                        <event code="9" id="26" level="4" line_tag="0x2AACB7B2AB852AC" message="Not locked." module="0" time="1320198117">
                              <field name="code" type="TULong64">
                                    3758096392
                              </field>
                        </event>
                  </event>
            </event>
      </event>
      <event code="5" id="27" level="4" message="Operation has completed with errors." module="316" time="1320198117" />
</log>"

Can anyone tell me why this has happened?  How can I fix this, so I can backup that hard drive?
The OS is Windows 7 64-Bit and the backup software is Acronis True Image Home 2011.
Thanks.  GadgetDude
ASKER CERTIFIED SOLUTION
noxcho
IT Product Manager
Join our community to see this answer!
Unlock 2 Answers and 15 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 15 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros