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Dell Management Console does not show PERC or RAID information

We have Dell Management Console v2.0.2 running, with OMSA v6.5 on the target servers.
If I remote desktop to a target server, OMSA shows all the details of the perc card (hard drive serial numbers, virtual disk info-- all the deep information).

The target server IS recognized by Dell Management Console as a Dell computer, but DMC only shows basic information for the server.

What could prevent DMC from showing the deeper information?
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louisreeves
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Thank your for the detailed answer.

1.   I can connect using WMI from the DMC server to the target (to cmv2\dell)
I can connect from the target machine to the DMC server (to \root.  There does not appear to be a cmv2 directory on that path on the DMC server.

I think that I have connected correctly and that I misunderstand what the DMC will show.

In OMSA I can drill down to the PERC card and see the serial numbers and the configuration of the raid.  I can blink a hard drive or take it offline.

In DMC  Manage Tab | all computers | dell computers, I see two computers that I discovered.
If I double click one, I can see dell agent health status, and an event console.  But no links to fan speed or storage devices like the PERC card.

Can DMC be used to do everything that OMSA does, or for real time monitoring, is there a GUI that shows details like OMSA does?

By the way, is this the best zone for Management Software?  I've read through the DMC documentation, but I have some questions on discovery and on setting events that I'll submit as separate questions.
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ASKER

Actually, I don't think DMC is connecting to the servers through OMSA.  I think the server information is coming back through the Symantec Mgmt Agent.

How do I test specifically for an OMSA connection from DMC to a target server.
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ASKER

I don't think that Dell Management Studio does replicate the information provided by OMSA residing on the servers.  DMC manages event notification that depends on OMSA.  To get a real-time OMSA view, you must use OMSA.

Not sure, but I believe this is an accurate description.