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Dell Management Console does not show PERC or RAID information

dakota5 asked
Last Modified: 2013-12-06
We have Dell Management Console v2.0.2 running, with OMSA v6.5 on the target servers.
If I remote desktop to a target server, OMSA shows all the details of the perc card (hard drive serial numbers, virtual disk info-- all the deep information).

The target server IS recognized by Dell Management Console as a Dell computer, but DMC only shows basic information for the server.

What could prevent DMC from showing the deeper information?
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