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Acronis TIH 11 Failed to prepare data stream

isdd2000
isdd2000 asked
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Last Modified: 2016-10-27
Hi Experts,
 I am using Acronis True Image Home 2011 latest build
 I keep receiving the below error on scheduled tasks, sometimes the backup runs fine and others the result is as below. However the destination is accessible.
 I have configured it on various machines and only happen on 1 or 2.

I have re-created the backup, selected various locations, attempted HDD and Secure zone. As Acronis instruct I turned off the consolidation and still nothing.
 
I have been unable to find any further information anywhere else.

1 Information 11/2/2011 11:00:01 PM Operation My partitions backup started.
 2 Information 11/2/2011 11:00:02 PM Analyzing partition '0-0'...
 3 Information 11/2/2011 11:00:02 PM Analyzing partition '1-1'...
 4 Information 11/2/2011 11:00:02 PM Analyzing partition 'C:'...
 5 Information 11/2/2011 11:00:03 PM Analyzing partition '1-3'...
 6 Information 11/2/2011 11:00:03 PM Analyzing partition 'F:'...
 7 Error 11/2/2011 11:00:04 PM Failed to prepare data stream. Check whether the source and target partitions exist.
 10 Error 11/2/2011 11:00:04 PM Operation has completed with errors.

Look forward to reading your comments.
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Commented:
hello.
there is an interesting conversation going on here http://forum.acronis.com/forum/16258 about the same issue.
one of the participants stated that it might have to do with ati software.i doubt that but it could be the case.
where are you trying to backup? a usb disk? have you tried using another hdd (non usb)?
please feed back

Author

Commented:
Hi Stergium,

I am backing up the machine with all the partitions to a secure zone on an external USB disk.
As this error has not occurred when a task is manually run and happens on multiple machines, but not all. I belive that it could be a problem with the software, but it seems Acronis have left that discussion.  
noxchoIT Product Manager
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Top Expert 2009

Commented:
First of all check the partitions with CHKDSK as analyzing could mean - reading data bitmap by VSS. And if it could not read it due to errors in file system or on HDD surface then this error could occur.

Author

Commented:
Hi Noxcho,

A disk check cannot be performed on a secure zone. However on the remainder of the partition was tested successfully.
noxchoIT Product Manager
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Top Expert 2009

Commented:
Is your external USB disk powered? I mean does it use external power supply?

Author

Commented:
No external power supply is used.
noxchoIT Product Manager
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Top Expert 2009

Commented:
Can you connect it via powered USB hub?
Also, if you backup partitions one by one - does it fail?

Author

Commented:
It is connected via powered USB hub. The only other partition that is backed up is the recovery. Also the backup failed and 30 minutes later I ran it; it worked fine. Schedule the backup later and it fails when scheduled.

Author

Commented:
It is connected via powered USB hub. The only other partition that is backed up is the recovery. Also the backup failed and 30 minutes later I ran it; it worked fine. Schedule the backup later and it fails when scheduled.
noxchoIT Product Manager
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Top Expert 2009

Commented:
Can you take a screen shot if Windows Disk Management and load it here? I would like to have a look on your current partitioning scheme.

Author

Commented:
Hi Noxcho,

I'm not sure if you are familiar with how Acronis partitions the drive but it takes a section that you designate and secures it for backups only. This being said I have also tested the backup procedure with a normal windows partition and experience the same issue.

If you still require I can provide a screen shot.

Thanks.
IT Product Manager
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Top Expert 2009
Commented:
Yes, this is Secure Zone. They format it into Protected Fat or Ext file system (linux). But this shall affect the backup target disk only.
Another case could be the buggy software. For it is like a tradition that newly released software by Acronis has bugs. The same was with TI2008, 2009, 2010 (this one totally ruined my Windows and data) and 2011. The story continues I think with 2012. In 1 year the version becomes stable with various updates and SPs.

Author

Commented:
Hi Noxcho,

It is currently in protected Fat, so a manual backup is required.
It is strange as it does not happen in all environments.
noxchoIT Product Manager
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Top Expert 2009

Commented:
Are you imaging this secure zone as well? If yes then you should no.

Author

Commented:
Hi noxcho,

No the secure zone is not being backed up, but have a found a solution that I tested on one machine and won’t know for a week if it has been fixed, but anyone who is having issues should try the following kb article.
http://kb.acronis.com/content/1518

Thanks.

Author

Commented:
Hi Guys,

I dont know if your still monitoring this post but i did find this error in event logs on all the effected machine.

Event Type:      Warning
Event Source:      Disk
Event Category:      None
Event ID:      51
Date:            1/16/2012
Time:            7:39:39 AM
User:            N/A
Computer:      Machine Name
Description:
An error was detected on device \Device\Harddisk1\D during a paging operation.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
noxchoIT Product Manager
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Top Expert 2009

Commented:
Microsoft says that this error indicates nothing harmful.
http://support.microsoft.com/kb/244780

Author

Commented:

Its the only thing the machines have in common. I am speaking with Acronis now to see what they come up with.

Will get back shortly.
noxchoIT Product Manager
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Top Expert 2009

Commented:
Did you test the hard drives with their vendor made test tools? I would personally suspect failing HDD.

Author

Commented:
Acronis Have come out and said it is a bug with there software where the backup script goes currupt

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