We help IT Professionals succeed at work.
Get Started

Printed document displaying text not part of the document on screen.

Last Modified: 2012-06-27

Have a very strange issue that has come up.  One of our users has reported that when she printed off a document, random text appear near the title of the document.  The text appears to belong to another document though not part of the one that she was printing.  Looking at the document on screen the text in question is not there.  I would guess that the internal memory of the printer has kept this information or that the driver has become corrupt.  On reprinting the document the text had disappeared.  I've attached the hard copy of what was printed with the text that appeared in brackets.  Any suggestions or fixes other than a driver update would be very welcoming.  Printer-issue.pdf
Watch Question
This problem has been solved!
Unlock 1 Answer and 6 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE