We help IT Professionals succeed at work.

recover exchange mailbox items

mrbrooks
mrbrooks asked
on
Hi Experts, I have a little issue with emails not showing up in Outlook...

Basically another member of our team had issues with getting a user setup on a replacement machine with connecting her Outlook (2003) to the Exchange (2003).

I’m not entirely sure what happened but the resulting situation is this; The user has around 550+ mails in her mailbox (according to ESM at least) yet in outlook she seems only to be able to see  few items both sent/received.

I need to get her emails back into outlook so she can see them of course.

Any guidance on this would be most appreciated…
Comment
Watch Question

Co-Owner
SILVER EXPERT
Top Expert 2011
Commented:
Check in OWA to see if the emails are there.  If they are - they close Outlook, delete the local .OST file and then open up Outlook again, which will force it to re-create the .OST file and suck down all the emails.

If they are not in OWA - then they won't appear in Outlook.

Author

Commented:
Hi alanhardisty, No they dont show up in OWA but in ESM it def shows the mailbox as having 597 items, so they must be in there somewhere?

I suppose its going to be back to restoring a backup into Storage Recovery and then Merging the boxes?

Thanks again
Alan HardistyCo-Owner
SILVER EXPERT
Top Expert 2011

Commented:
Don't forget that items in a mailbox include contacts, calendar items, tasks etc.

Author

Commented:
Hi alanhardisty, yeah i did wonder to be honest, but, we use a shared 'general' calendar (so dont if this is included or not) and we also have a shared contacts (agan dont know if this is included in the count) and the mailbox is showing only 20 items from 597...

So any suggestions as to what you think the next step would be are most welcome...
Alan HardistyCo-Owner
SILVER EXPERT
Top Expert 2011

Commented:
I would not be at all worried.  Not sure if the items include deleted items / but the count never tallies and I would not be spending any time on it.

If OWA and Outlook are identical in what you can see - I would leave it well alone.
In Outlook --> right click on your mailbox (left hand pane) click properties and click on folder size and can you put the screen shot here; just want to see where all the mails are.... also try below settings

in outlook--> View tab--> Arrange by--> current view and select messages (check by mistakely if its selected to view only last seven days mails)

Author

Commented:
Hi prashubvp, I will get the screenshot asap, as for the View thing, well Im fairly sure its not that because she has mail from 2 weeks back showing up...

Thanks for the reply...

Author

Commented:
Hi alanhardisty, I would prefer not to mess with it, I agree, but I need to get these mails recovered, unfortunately its not optional, I suppose like i say its a storage recovery job and try to merge the old mailbox from 2 days ago with the one she is seeing now?

Thanks again for the input...
Alan HardistyCo-Owner
SILVER EXPERT
Top Expert 2011

Commented:
You are trying to recover items that don't need recovering.

Create a new mailbox - put some items in it, emails, contacts etc then delete them, empty the deleted items then check the item count.

This will I hope, show you are worrying over nothing.

Author

Commented:
Hi alanhardisty, you dont quite understand, which is in part my own fault for not explaining it clearly, there were whole lot more emails in this box 2 days ago.

I understand what you are saying about the emails themselves are not in there, this I assume is because somehow the mailbox or the files related to outlook and the users profile have been damaged or removed, thus what she sees now is what she has, as it were  and from that point of view there is nothing to recover.

I also accept  that maybe I got caught up in the numbers pertaining to the items within the mailbox, expecting that they would be in there because the total items is higher than the number of emails we can see. I see now that there is, as you pointed out in the first instance, a combo of items  that are making up this count. I now see that there is no chance those missing emails are in that mailbox, because as you mentioned, whats there is in the mailbox, is showing up.

So this leaves me with, needing to restore the mailbox from a couple of days ago, to get the mails that are infact missing from the current mailbox.

What I am contemplating is restoring the backup from 2 days ago, into the recovery storage group and then attempting to 'merge' the mailboxs.

As ever I would be keen to hear your thoughts on this or any alternative approaches you may have.
Alan HardistyCo-Owner
SILVER EXPERT
Top Expert 2011

Commented:
Are they not recoverable via the deleted items> tools> recover deleted items?

Author

Commented:
Hi alanhardisty I will try that option and let you know...

Thanks
Alan HardistyCo-Owner
SILVER EXPERT
Top Expert 2011

Commented:
No probs. Sounds like they should be there.

Author

Commented:
Hi alanhardisty, the deleted items only shows a few items from the last week or so, the mails that where in the inbox/sent items 2 days ago are not there unfortunately.

Thanks for offering this one though, I thought for a moment we had a quick fix...

Back to the drawing board...
the easiest would be if you have last week backup restore it...as user has the mails from 2 weeks..so it would be easy fix to the issue rather trying too many things...

Author

Commented:
Hi prashubvp, ok I have obtained a backup of the .edb and .stm and a log file from last week, I have manually copied the files to the recovery storage group, however when i run eseutil /r, though it says soft recovery successful, when i run the /mh it still shows as dirty shutdown...Any guidance here would be a real bonus right now...

I did run Eseutil with /p then /g then ran isinteg and a /d, the db mounted, but I was unable to recover the mails in question, I suspect the .edb has suffered some data loss...

Any thoughts on the matter, most welcome...
is it possible to restore the database directly from backup tool to recovery storage group instead of manually copying .edb and .stm files??? as you will face the above problems if you do the manual copy of the databases.

also refer the below link for more trouble shooting:

http://support.microsoft.com/kb/824126

Author

Commented:
Alan was right the mails were simply not there, it would appear they never made it to the exchange for some reason...

Explore More ContentExplore courses, solutions, and other research materials related to this topic.