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Enterprise Vault not archiving a mailbox

Kram80
Kram80 asked
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Last Modified: 2012-05-12
I have a user who's email is not archiving in Vault.  It's not archiving automatically according to set policies and I cannot archive it manually.  When archiving manually I get the "clock" placeholder and it returns to a normal Outlook envelope.  I am able to archive from my email.  The user recently received a new OS, and it appears this was happening on the old OS as well.  So I don't think it's related to the plugin.

Enterprise Vault 9.0.0.1193
Exchange 2007
Outlook 2010
Windows 7

Looking at the user's archive properties, it doesn't state the archive is full.  Suggestions?  I'm new to Vault so I might be missing something simple.
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