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Joe2009Flag for United States of America

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Exchange 2010 - NDRs and forwarding for deleted accounts

Hi. I’m new to Exchange 2010 and am having trouble figuring out how to do two things.  

(This is Exchange 2010 built-into SBS 2011, if it matters.)

First, I have noticed that when someone from the outside sends an e-mail to a non-existent company address (e.g. they type it wrong), they don’t receive any notification that they sent a message to an invalid address.

Question 1: How can I configure Exchange 2010 to automatically send NDRs in this scenario?

Second, I need to delete the accounts of a number departed employees, but I would like to ensure that if anyone sends an e-mail to one of these people, it can be forwarded to the appropriate person inside the company.

Question 2: How do I configure e-mail forwarding for an account that no longer exists? Or barring that, can I configure a custom NDR to say, “please contact so-and-so”.

Thanks very much.
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pcchiu

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Gcoltharp,

I see your point re: NDRs. Unfortunately, my predecessor here never deleted accounts, and as far as I know, never saw to it that outside contacts were updated. Moreover, forwarding was never used-- the standard procedure was to have employee B open departed employee A's mailbox pretty much indefinitely. As a result, there are people here accessing mailboxes of employees that left months or even years ago.

We do have McAfee's hosted anti-spam/malware service in front of our mail server, but I guess sending out default NDRs isn't worth the risk or hassle.
Well, just because someone else did it ...doesnt mean you have to. I would set yourself up a method for dealing with turnover and stick to it. It will make your admin life a lot easier. Publish your policy to the masses so that they know a former employees address will cease to be available after a period of time and I would not give them access to a former employees mailbox...use forwards.

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Believe me, I had no intention of continuing that shoddy way of doing things-- I just trying to find a way of transitioning to minimize the risk of losing important e-mails for a handful of (formerly) key employees, but in retrospect, it's not worth the trouble.

New policy-- e-mail gets forwarded for 45 days, then mailbox is archived and account goes away.
Awesome.... good luck!