nhawkinsVA
asked on
What could be blocking me from signing into iTunes on my network?
I have a Server 2003 R2 environment with two Server 2003 R2 DCs running AD. I have an eSafe security device acting as my firewall/spam filter. We have always blocked iTunes and Apple products but are embracing iPhones and iPads so I need to be able to connect and update them. I believe this to be an eSafe issue but nothing is being logged when I try and fail. It is, however, still collecting its normal log data as other things are blocked.
I can open iTunes but get the following messages when trying to login:
XP OS=We could not complete your iTunes Store request. The network connection was reset.
Mac OSX=We could not complete your iTunes Store request. The secure network connection was refused.
In eSafe, I have whitelisted:
*.apple.com*
*.itunes.com*
*.itunes.apple.com*
*.ax.itunes.apple.com*
*.gs.apple.com*
17.151.36.30
17.171.27.65
17.149.156.10
63.235.36.115
When I run the iTunes diagnostic tool it tells me that the "Secure link to the iTunes Store failed."
Any advice or suggestions you can offer would be much appreciated.
Thanks
I can open iTunes but get the following messages when trying to login:
XP OS=We could not complete your iTunes Store request. The network connection was reset.
Mac OSX=We could not complete your iTunes Store request. The secure network connection was refused.
In eSafe, I have whitelisted:
*.apple.com*
*.itunes.com*
*.itunes.apple.com*
*.ax.itunes.apple.com*
*.gs.apple.com*
17.151.36.30
17.171.27.65
17.149.156.10
63.235.36.115
When I run the iTunes diagnostic tool it tells me that the "Secure link to the iTunes Store failed."
Any advice or suggestions you can offer would be much appreciated.
Thanks
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You're welcome.
ASKER
It was actually time.apple.com that was blocking me. LittleSnitch is an awesome tool for problems like this.
Thanks Again!