Our IT department is getting a new ticketing system in place. The company, called ConnectWise
, has sent me a very brief document on what all the requirements are for their software to inter-mingle with Exchange 2010 STD x64
The next requirement I have is this one (and mind you, this is all I know). I dont know if it is meaning on the Server 2008 R2 ENT x64
portion or if there are ports to open within Exchange?? Maybe someone can shed some light for me and help me out.
I need to know how to determine if ports 993 and 143 are open on the Exchange box.
Here is the link from their site on the requirements, if this helps you out: http://www.connectwise.com/university/forms/imap/imap.htm
It is step #6 in the above link.
Port 993 needs to be open to Inbound Exchange server for Secure transmission
Port 143 needs to be open to Inbound Exchange server for Non-secure Transmissions
If they are NOT open, how do I go about that?
Being that this is all the information they gave me, what do I do? Where do I start?