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keyboard and mouse only work "outside" of the Windows 7 environment

GMartin
GMartin asked
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Last Modified: 2013-12-09
Hello Everyone,

           My boss and friend has a peculiar problem going on with his Compaq desktop computer running Windows 7.  As he described the problem to me this morning, the concerns are as follows:  When the computer boots up and makes its way to the window asking for a password to enter the Windows 7 desktop environment, the entire keyboard and mouse locks which prevents him from entering the password.  Of possible technical and troubleshooting interest, the keyboard and mouse work fine "outside" of Windows with the keyboard and mouse lighting up as to be expected when BIOS does it routine check.  He thinks the computer may have a bug or some sort of infection on it, but, he is not sure though.

               With the information given, I am interested in reviewing and trying out any troubleshooting suggestions which might be given.  If more information is needed to help resolve this issue, please feel free to let me know and I will report back with the requested information.  

                 Thanks so much in advance for any help given to this post.  I will look forward to hearing back from everyone.

                  George
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