We help IT Professionals succeed at work.
Get Started

keyboard and mouse only work "outside" of the Windows 7 environment

GMartin asked
Last Modified: 2013-12-09
Hello Everyone,

           My boss and friend has a peculiar problem going on with his Compaq desktop computer running Windows 7.  As he described the problem to me this morning, the concerns are as follows:  When the computer boots up and makes its way to the window asking for a password to enter the Windows 7 desktop environment, the entire keyboard and mouse locks which prevents him from entering the password.  Of possible technical and troubleshooting interest, the keyboard and mouse work fine "outside" of Windows with the keyboard and mouse lighting up as to be expected when BIOS does it routine check.  He thinks the computer may have a bug or some sort of infection on it, but, he is not sure though.

               With the information given, I am interested in reviewing and trying out any troubleshooting suggestions which might be given.  If more information is needed to help resolve this issue, please feel free to let me know and I will report back with the requested information.  

                 Thanks so much in advance for any help given to this post.  I will look forward to hearing back from everyone.

Watch Question
This problem has been solved!
Unlock 5 Answers and 10 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE